North Carolina

Features

How The Pandemic Changed Call Center Management

From out-of-state recruitment to hiring bonuses and flexible scheduling, what was once seen as the bottom of the totem pole is now viewed as a ...
Features

How Credit Unions Are Coping With Surging Mortgage Rates (Part 1)

Some underwriting and belt-tightening, staffing and product changes are part of the response as swiftly rising rates roil the housing market.
Features

Are We In A Housing Bubble? 5 Credit Union Leaders Weigh In

Supply still lags demand but price hikes are slowing, and a lot has changed in the past 15 years.
Callahan Collections

What’s In A Name: Chief Culture Officer

Emma Hayes brings a career built on a commitment to inclusion and internal development for her new role at SECU.
Features

How COVID-19 Pushed The SECU Foundation Out Of Its Comfort Zone

More targeted giving and other changes helped the foundation make a bigger difference in the lives of North Carolinians — especially those in rural and ...
Industry Insights

7 Ways To Help Members Stretch Their Dollars As Prices Surge

Inflation in the United States has reached a 40-year high. Food and gas prices have spiked. But credit unions are stepping in to help members ...
Features

6 Credit Unions Dish On Data Dashboards And Enterprise Collaboration (Part 2)

Making the most of business intelligence involves building bridges between departments byte by byte.
Features

6 Credit Unions Dish On Data Dashboards And Enterprise Collaboration (Part 1)

Making the most of business intelligence involves building bridges between departments byte by byte.
Features

Organizational Structures And Today’s Credit Union: A View From The Top

Org charts reflect key responsibilities, but what do variations in top-level structures say about business strategies, compliance goals, CEO priorities, and more?
Callahan Collections

Credit Unions And Community Impact

Three ways credit unions are delivering on a promise to support members, neighborhoods, communities, and more.
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