Innovation At The Speed Of Payments (Part 1)
Credit union leaders share how they’re navigating the fast lane of payments innovation—balancing speed, trust, and tech to meet rising member expectations.
Ops & Payments
Our Ops& Payments page is the hub for credit union-tested and approved methods to increase usage of checking accounts, credit cards, bill pay, and more.
Top Ops & Payments Articles
Ask An Analyst: How Is Gen Z Reshaping Payments?
In a rapidly evolving payments landscape, Gen Z prefers simpler, frictionless systems.
What Should Credit Unions Know About Stablecoins?
Congress is considering new legislation around cryptocurrency, and these new tools could have profound implications for the industry.
Breaches And Warnings And Settlements, Oh My!
September 9, 2019
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Five can’t-miss data points this week on CreditUnions.com.
Is It Time Now For FedNow?
September 9, 2019
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Stakeholders weigh in as the Federal Reserve seeks comment on its proposed real-time payment rail.
The Future Of The Evolving Payments Landscape
September 9, 2019
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Adaptability when change arrives is key to credit union survival, and payments channels present that opportunity daily.
A Warning For Credit Card Issuers
September 9, 2019
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Credit unions will face headwinds in the coming year, but a well-managed credit card portfolio can weather the storm.
Branching Evolves As Membership Grows
September 6, 2019
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New takes on service delivery at U.S. credit unions increase operational efficiencies and attract new members.
The New Way To Pay: Mobile Wallets And The Path To Credit Union Adoption
September 3, 2019
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Processors do the back-end lift while credit unions focus on meeting a growing demand.
3 Ways To Put Credit Union Values Into Practice
August 26, 2019
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Everence FCU lives out the principle of stewardship through loan, investment, and deposit products.
Branching Out: New Placement Strategies Have Credit Unions Serving Members In Unusual Places
August 26, 2019
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Six credit unions from California to Connecticut and locations in between share their placement strategies for branching success.
More Markets. More Members. More Growth.
August 19, 2019
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A new name and a new leader at the helm have helped Arbor Financial Credit Union post double-digit growth in core performance areas. What’s next for the Michigan cooperative?
Tips To Improve Checking Account Design
August 12, 2019
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A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
Breaches And Warnings And Settlements, Oh My!
Five can't-miss data points this week on CreditUnions.com.
Is It Time Now For FedNow?
Stakeholders weigh in as the Federal Reserve seeks comment on its proposed real-time payment rail.
The Future Of The Evolving Payments Landscape
Adaptability when change arrives is key to credit union survival, and payments channels present that opportunity daily.
Branching Evolves As Membership Grows
New takes on service delivery at U.S. credit unions increase operational efficiencies and attract new members.
The New Way To Pay: Mobile Wallets And The Path To Credit Union Adoption
Processors do the back-end lift while credit unions focus on meeting a growing demand.
3 Ways To Put Credit Union Values Into Practice
Everence FCU lives out the principle of stewardship through loan, investment, and deposit products.
Branching Out: New Placement Strategies Have Credit Unions Serving Members In Unusual Places
Six credit unions from California to Connecticut and locations in between share their placement strategies for branching success.
More Markets. More Members. More Growth.
A new name and a new leader at the helm have helped Arbor Financial Credit Union post double-digit growth in core performance areas. What’s next ...
Tips To Improve Checking Account Design
A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
Browse Topics
Fintech Grounded In Mission As Much As Market Opportunity
Marc Rapport
Suncoast Credit Union balances near-term needs with longer-term bets, applying discipline to timing, valuation, and fit to decide when to invest and when to walk away.
Industry Intelligence For Credit Union Leaders
Callahan & Associates
Looking for quarterly data coverage, expert analysis, lessons from leading credit unions, and more? Callahan has it covered. Comparing top-level performance and digging into the details has never been easier.
Cost Pressures Are Changing Member Behavior
Savana Morie
First quarter data shows how rising costs are pushing consumers toward flexibility and reshaping borrowing and saving habits.
WSECU Invests In Innovation To Solve Pain Points
Marc Rapport
A dedicated CUSO holding company allows WSECU to move beyond building and back fintech partners it helps shape and scale.
When Employees Own Culture, Service Follows
Savana Morie
Advancial FCU links internal service standards, employee feedback, and peer recognition to create a more consistent experience for both staff and members.
How MSUFCU Builds And Backs Fintech Solutions
Marc Rapport
MSUFCU takes a hands-on approach to fintech, piloting solutions through its in-house lab before scaling and backing them through a wholly owned CUSO.
Members Demand Digital, But They Want Branches, Too
Savana Morie
Affinity Plus FCU has a clear member service mantra: digital for daily, human when it’s hard. Its CEO and CFO share what that looks like in practice.
How A Holding Company Helps Service Credit Union Win At Fintech
Marc Rapport
The New Hampshire cooperative shares how its fintech arm, Service Ventures, evaluates investments, balances risk, and defines success.
Future Bets From Today’s Credit Unions
Marc Rapport
Industry leaders share how they approach fintech investment, balancing immediate needs with longer-term bets while keeping member value and mission at the center.
AI Adoption Is Growing. Are Credit Unions Keeping Pace?
Andrew Lepczyk
New data from Gallup shows half of all employees who work for companies that pay for AI tools use them. Credit unions are building their own momentum.
A Warning For Credit Card Issuers