Innovation At The Speed Of Payments (Part 1)
Credit union leaders share how they’re navigating the fast lane of payments innovation—balancing speed, trust, and tech to meet rising member expectations.
Ops & Payments
Our Ops& Payments page is the hub for credit union-tested and approved methods to increase usage of checking accounts, credit cards, bill pay, and more.
Top Ops & Payments Articles
Ask An Analyst: How Is Gen Z Reshaping Payments?
In a rapidly evolving payments landscape, Gen Z prefers simpler, frictionless systems.
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Congress is considering new legislation around cryptocurrency, and these new tools could have profound implications for the industry.
Leveling The Playing Field And Facebook’s All-In-One Commerce Dream
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Soon, Facebook Messenger may become the hub for everything.
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10 Trends Driving The Future Of Payments
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Plus, new insights on millennials and why the checking account needs to change.
How Artificial Intelligence Will Change The World — And Its Finances
October 23, 2017
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Will The World Go Cashless?
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Benefits and barriers to a society built on ‘cashlessness.’
Replacing Cards In A Breach And Lessons In Leadership
October 10, 2017
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Four can’t-miss data points featured this week on CreditUnions.com.
What To Expect When You’re Expecting A Breach
October 9, 2017
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Credit unions in California and Washington offer best practices for responding to breaches and reissuing cards.
Employee Onboarding, Member Engagement, And Lower Fees
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Five can’t-miss data points featured this week on CreditUnions.com.
The Virtuous Circle Of Lower Fees And Higher Income
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Interchange income at credit unions swaps places with punitive fees as a growing driver of industry revenue.
Leveling The Playing Field And Facebook’s All-In-One Commerce Dream
Soon, Facebook Messenger may become the hub for everything.
Mortgage Leaders And A Boss Marketing Campaign
Five can’t-miss data points this week on CreditUnions.com.
Municipal Deposit Opportunities Opening
Co-ops are hoping to deepen services to their communities as more states allow municipal deposits, including recently New Jersey and Washington.
10 Trends Driving The Future Of Payments
Plus, new insights on millennials and why the checking account needs to change.
How Artificial Intelligence Will Change The World — And Its Finances
AI is already affecting businesses and consumers, but what will its impacts be long-term?
Will The World Go Cashless?
Benefits and barriers to a society built on ‘cashlessness.’
Replacing Cards In A Breach And Lessons In Leadership
Four can't-miss data points featured this week on CreditUnions.com.
What To Expect When You’re Expecting A Breach
Credit unions in California and Washington offer best practices for responding to breaches and reissuing cards.
Employee Onboarding, Member Engagement, And Lower Fees
Five can't-miss data points featured this week on CreditUnions.com.
Browse Topics
Cost Pressures Are Changing Member Behavior
Savana Morie
First quarter data shows how rising costs are pushing consumers toward flexibility and reshaping borrowing and saving habits.
WSECU Invests In Innovation To Solve Pain Points
Marc Rapport
A dedicated CUSO holding company allows WSECU to move beyond building and back fintech partners it helps shape and scale.
When Employees Own Culture, Service Follows
Savana Morie
Advancial FCU links internal service standards, employee feedback, and peer recognition to create a more consistent experience for both staff and members.
How MSUFCU Builds And Backs Fintech Solutions
Marc Rapport
MSUFCU takes a hands-on approach to fintech, piloting solutions through its in-house lab before scaling and backing them through a wholly owned CUSO.
Members Demand Digital, But They Want Branches, Too
Savana Morie
Affinity Plus FCU has a clear member service mantra: digital for daily, human when it’s hard. Its CEO and CFO share what that looks like in practice.
How A Holding Company Helps Service Credit Union Win At Fintech
Marc Rapport
The New Hampshire cooperative shares how its fintech arm, Service Ventures, evaluates investments, balances risk, and defines success.
Future Bets From Today’s Credit Unions
Marc Rapport
Industry leaders share how they approach fintech investment, balancing immediate needs with longer-term bets while keeping member value and mission at the center.
AI Adoption Is Growing. Are Credit Unions Keeping Pace?
Andrew Lepczyk
New data from Gallup shows half of all employees who work for companies that pay for AI tools use them. Credit unions are building their own momentum.
A Credit Union Bond Beyond Bloodlines
Aaron Passman
For Mike and Dave Valentine, the family business just happens to be credit unions. The father-son duo talk leadership styles, cooperative values, and the lessons they’ve learned from each other along the way.
Connection And Caring Matter As Much As Knowledge And Resources
Chris Howard
People who are truly financially thriving have both means and a sense of security that comes from confidence about the future. Building that kind of emotional engagement requires a deliberate design of everyday interactions.
The Virtuous Circle Of Lower Fees And Higher Income