Innovation At The Speed Of Payments (Part 1)
Credit union leaders share how they’re navigating the fast lane of payments innovation—balancing speed, trust, and tech to meet rising member expectations.
Ops & Payments
Our Ops& Payments page is the hub for credit union-tested and approved methods to increase usage of checking accounts, credit cards, bill pay, and more.
Top Ops & Payments Articles
Ask An Analyst: How Is Gen Z Reshaping Payments?
In a rapidly evolving payments landscape, Gen Z prefers simpler, frictionless systems.
What Should Credit Unions Know About Stablecoins?
Congress is considering new legislation around cryptocurrency, and these new tools could have profound implications for the industry.
When It Comes To Payments, I Prefer Third-Party Apps
July 13, 2017
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Millennials payment preferences, third-party payment apps, and how credit unions should capitalize off the two.
Bank On Business With Mobile RDC
July 11, 2017
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A new app is helping California Credit Union build $10 million a month in remote deposit volume for business services.
State In The Spotlight: Idaho
July 1, 2017
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There are three times the number of credit unions than banks in Idaho, and members are making the most of the credit union movement. Idaho credit unions post the third-best performance among all 50 states for member, asset, loan, and share growth.
Achieving The Credit Union Mission ― Balancing Service With The Bottom Line
June 5, 2017
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The ability to provide a feature-rich and frictionless experience is imperative to keeping and attracting members.
1Q 2017 Trendwatch
May 25, 2017
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This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.
3 Takeaways From Trendwatch 1Q 2017
May 24, 2017
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Shares, loans, and full-time employee growth. How did credit unions perform in first quarter?
Auto Leases, Hiring Best Practices, And Rewards Programs
May 22, 2017
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Five can’t-miss data points featured this week on CreditUnions.com.
Big Rewards Increase Member Engagement
May 22, 2017
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Community Choice has given back more than $6 million in credits and rebates in four years and is the primary financial institution for nearly 70% of members.
A Strategy To Manage Cash And Serve Members
May 15, 2017
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Mountain America Credit Union is a veteran user of cash management analytics, but it’s still learning how to optimize its understanding of and confidence in the system.
First South Financial’s Targeted Marketing Nets Big Returns
May 15, 2017
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The Memphis credit union has improved retention, electronic services, and accounts per household by delivering the right messages to the right members.
When It Comes To Payments, I Prefer Third-Party Apps
Millennials payment preferences, third-party payment apps, and how credit unions should capitalize off the two.
Bank On Business With Mobile RDC
A new app is helping California Credit Union build $10 million a month in remote deposit volume for business services.
State In The Spotlight: Idaho
There are three times the number of credit unions than banks in Idaho, and members are making the most of the credit union movement. Idaho ...
Achieving The Credit Union Mission ― Balancing Service With The Bottom Line
The ability to provide a feature-rich and frictionless experience is imperative to keeping and attracting members.
1Q 2017 Trendwatch
This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.
3 Takeaways From Trendwatch 1Q 2017
Shares, loans, and full-time employee growth. How did credit unions perform in first quarter?
Auto Leases, Hiring Best Practices, And Rewards Programs
Five can't-miss data points featured this week on CreditUnions.com.
Big Rewards Increase Member Engagement
Community Choice has given back more than $6 million in credits and rebates in four years and is the primary financial institution for nearly 70% ...
A Strategy To Manage Cash And Serve Members
Mountain America Credit Union is a veteran user of cash management analytics, but it’s still learning how to optimize its understanding of and confidence in ...
First South Financial’s Targeted Marketing Nets Big Returns
The Memphis credit union has improved retention, electronic services, and accounts per household by delivering the right messages to the right members.
Browse Topics
Cost Pressures Are Changing Member Behavior
Savana Morie
First quarter data shows how rising costs are pushing consumers toward flexibility and reshaping borrowing and saving habits.
WSECU Invests In Innovation To Solve Pain Points
Marc Rapport
A dedicated CUSO holding company allows WSECU to move beyond building and back fintech partners it helps shape and scale.
When Employees Own Culture, Service Follows
Savana Morie
Advancial FCU links internal service standards, employee feedback, and peer recognition to create a more consistent experience for both staff and members.
How MSUFCU Builds And Backs Fintech Solutions
Marc Rapport
MSUFCU takes a hands-on approach to fintech, piloting solutions through its in-house lab before scaling and backing them through a wholly owned CUSO.
Members Demand Digital, But They Want Branches, Too
Savana Morie
Affinity Plus FCU has a clear member service mantra: digital for daily, human when it’s hard. Its CEO and CFO share what that looks like in practice.
How A Holding Company Helps Service Credit Union Win At Fintech
Marc Rapport
The New Hampshire cooperative shares how its fintech arm, Service Ventures, evaluates investments, balances risk, and defines success.
Future Bets From Today’s Credit Unions
Marc Rapport
Industry leaders share how they approach fintech investment, balancing immediate needs with longer-term bets while keeping member value and mission at the center.
AI Adoption Is Growing. Are Credit Unions Keeping Pace?
Andrew Lepczyk
New data from Gallup shows half of all employees who work for companies that pay for AI tools use them. Credit unions are building their own momentum.
A Credit Union Bond Beyond Bloodlines
Aaron Passman
For Mike and Dave Valentine, the family business just happens to be credit unions. The father-son duo talk leadership styles, cooperative values, and the lessons they’ve learned from each other along the way.
Connection And Caring Matter As Much As Knowledge And Resources
Chris Howard
People who are truly financially thriving have both means and a sense of security that comes from confidence about the future. Building that kind of emotional engagement requires a deliberate design of everyday interactions.