An avatar named Val, trained to interact like a live human, handles thousands of queries every month and improves the member experience at the Wisconsin cooperative.
The CEO of Idaho Central Credit Union, one of the fastest-growing credit unions in the country, shares insights on leading through change and planning for the future.
In honor of International Women’s Day, CreditUnions.com offers insight into what makes an effective leader from women executives across the industry.
Making the most of business intelligence involves building bridges between departments byte by byte.
Making the most of business intelligence involves building bridges between departments byte by byte.
The Minnesota cooperative leaned on insight from industry peers to create a path for building employees’ skills and knowledge.
As the head of the Credit Union League of Connecticut, Bruce Adams helps credit unions balance priorities and staff members achieve their potential.
How Redwood Credit Union pushed more than $30 million to communities impacted by the most destructive wildfire in California state history.
The Virginia cooperative leverages a government-guaranteed loans program to help local business owners make an environmental difference.
At Together Credit Union, ensuring pillars aren’t silos is at the heart of creating a change culture based on data and collaboration.
How a former Sam’s Club finance leader adapted his member-first mindset to a not-for-profit credit union.
The Michigan cooperative keeps everyday payments working and members happy by using a common friction point to build brand loyalty.
How a unique role instills SchoolsFirst FCU’s future leaders with an appreciation for its past.
Arriba Advisors co-founder Tom Russell explores how credit unions can bridge the gap between a growth mindset and their technical reality.
RKL offers insight, expertise, and experience to help fight off growing threats.
Members are anxious about their financial futures, even as credit unions remain financially strong. Institutions that respond to this moment can make 2026 a turning point.
Global events are flowing directly into household budgets, reshaping how credit union members save, borrow, and cope. Such trends don’t always show up in headline data.
Credit unions are benefiting from a rare margin advantage as loans reprice slower than deposits. The question now is how institutions will use that strength to better serve members.
Membership growth is slowing, but financial activity is not. What does the modern financial relationship look like?
Inflation, war, and uncertain futures have reshaped members’ needs in 2026. What does credit union performance data from the first quarter of 2026 say about household budgets, inflation pressures, and more?