Q&A

Features

Exit Interview: Dan Berger

NAFCU’s long-time front man reflects on leadership, legacy, and what lies ahead.
Features

Patelco Builds Financial Wellness One Member At A Time

Certified staff members provide personalized guidance and coaching at the California cooperative.
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The Rise Of The Member Experience Analyst

At Langley FCU, a designated role monitors member feedback and works across the organization to ensure the credit union meets expectations.
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Dort Financial Branches Out To Florida As Flagler Credit Union

The Michigan-based cooperative is finalizing its acquisition of a community bank with West Palm Beach locations.
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What’s In A Name: Director Of Community Homeownership Development

WSECU creates a new role to take a holistic approach toward housing affordability in Seattle.
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Credit Unions Are Stepping Up Aid Offerings Amid Strikes

Credit unions serving sectors impacted by work stoppages are rolling out offers to assist members facing economic hardship.
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ChatGPT Has Everyone Talking. Here’s What Some Are Saying.

Senior leaders across multiple credit unions talk about how their organizations are tackling the explosive new iteration of artificial intelligence.
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Making — And Measuring — A Difference In The Community

Self-Help taps multiple perspectives and systems to tell a meaningful, compelling story about its accomplishments.
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Mark Burgess On Leadership

Observational and listening skills honed through bird watching have helped the CEO of Credit Union 1 connect with people as well.
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What’s In A Name: Vice President Of Market Intelligence, Product Design, And Growth

Chad Knott helps Credit Union ONE keep up with the market by tracking trends and promoting innovation across the enterprise.
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