3 Ways To Build A Better Member Experience
Credit unions improve the member experience through training, bilingual service, and bold branch strategies. Explore three stories that show what it takes to connect.
Retail & Member Experience
Our Retail & Member Experience page is the place to find credit union insights on branching, contact centers, teller technology, websites, and more.
Top Retail & Member Experience Articles
A High-Tech Branch For High Tech Students
A credit union branch at Lamar Institute of Technology combines products, education, and philanthropy to support job training and technical education in Southeastern Texas.
What’s In A Name: Chief Product Officer
Bay FCU’s Brooke Morley improves communication and collaboration across departments to offer members the products they want and need.
CUneXus Draws Accolades For Always-On Lending
April 12, 2019
No Comments
The lending and marketing automation platform offers qualified members loan approvals on their schedule, not the FI’s.
The Road Ahead
April 12, 2019
No Comments
Twelve finalists across three categories show what it means to push the leading edge in credit union technology.
Best Of March 2019
April 1, 2019
No Comments
Based on March traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
Truity Takes The Pain Out Of Pre-Approvals
March 29, 2019
No Comments
An automated credit card approval process at the Oklahoma cooperative makes it easy to deepen the member relationship.
6 Ways To Reduce Friction In The Member Experience
March 29, 2019
No Comments
Friction happens, but credit unions are taking steps to improve the member experience across branches, call centers, digital banking, and more.
Next-Level Member Experience. Right Here. Right Now.
March 29, 2019
No Comments
Clearview FCU has launched an enterprise-wide strategy to engage and delight members.
How To Reduce Friction In The Member Experience (And Why It Matters)
March 28, 2019
No Comments
Members compare their credit union experience against all other service providers, and anything but a seamless experience can have a dramatic impact on the relationship.
Rise Of The Member Experience Manager
March 11, 2019
No Comments
Three credit unions offer five ways to approach member experience and build successful programs.
Pass It On: A Referral Program That Works
February 22, 2019
No Comments
Member Mania couples a cash incentive with engagement expectations to draw in potential members as well as reward those who actively promote the credit union.
Member Satisfaction Is High. It Could Be Higher.
February 6, 2019
No Comments
One study shows opportunity for credit union service in the year ahead.
CUneXus Draws Accolades For Always-On Lending
The lending and marketing automation platform offers qualified members loan approvals on their schedule, not the FI’s.
The Road Ahead
Twelve finalists across three categories show what it means to push the leading edge in credit union technology.
Best Of March 2019
Based on March traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
Truity Takes The Pain Out Of Pre-Approvals
An automated credit card approval process at the Oklahoma cooperative makes it easy to deepen the member relationship.
6 Ways To Reduce Friction In The Member Experience
Friction happens, but credit unions are taking steps to improve the member experience across branches, call centers, digital banking, and more.
Next-Level Member Experience. Right Here. Right Now.
Clearview FCU has launched an enterprise-wide strategy to engage and delight members.
How To Reduce Friction In The Member Experience (And Why It Matters)
Members compare their credit union experience against all other service providers, and anything but a seamless experience can have a dramatic impact on the relationship.
Rise Of The Member Experience Manager
Three credit unions offer five ways to approach member experience and build successful programs.
Pass It On: A Referral Program That Works
Member Mania couples a cash incentive with engagement expectations to draw in potential members as well as reward those who actively promote the credit union.
Member Satisfaction Is High. It Could Be Higher.
One study shows opportunity for credit union service in the year ahead.
Browse Topics
The Merchant Services Advantage For Credit Unions
Callahan & Associates
Payment capabilities increasingly shape how business owners evaluate their primary financial institution
Coffee And A Smile? Not Good Enough.
Aaron Passman
Coffee and a smile still matter — they’re just not enough. That’s why credit unions are redefining member experience across digital, data, and the entire organization.
6 Takes On Today’s Member Experience: Andre Vygnansk
Marc Rapport
The CXO of OUR Credit Union talks about what’s changed, what’s stayed the same, and what matters most as the industry evolves.
Don’t Wait For Data. FirstLook Analysis Is Available Today.
Callahan & Associates
Callahan & Associates provides an early look at quarterly performance results. Sneak a peek at the latest trends here.
6 Takes On Today’s Member Experience: Stacy Armijo
Marc Rapport
The CXO of Amplify Credit Union talks about what’s changed, what’s stayed the same, and what matters most as the industry evolves.
6 Takes On Today’s Member Experience: Inna Sprague
Marc Rapport
The CXO of Teachers FCU talks about what’s changed, what’s stayed the same, and what matters most as the industry evolves.
Closing The “Confidence Gap:” Using Segmentation To Deepen Member Loyalty
Callahan & Associates
Credit unions can’t deepen loyalty with a one-size-fits-all experience. Life-stage segmentation helps institutions build relevance, confidence, and trust.
6 Takes On Today’s Member Experience: Kim Riley
Marc Rapport
The CXO of Wright-Patt Credit Union talks about what’s changed, what’s stayed the same, and what matters most as the industry evolves.
When Everyone Owns The Member Experience, No One Does
Marc Rapport
Shared ownership can quietly fracture a member journey. FORUM Credit Union leans on clear accountability to keep channels aligned.
6 Takes On Today’s Member Experience
Marc Rapport
Member experience leaders talk about what’s changed, what’s stayed the same, and what matters most as the industry evolves.