3 Ways To Build A Better Member Experience
Credit unions improve the member experience through training, bilingual service, and bold branch strategies. Explore three stories that show what it takes to connect.
Retail & Member Experience
Our Retail & Member Experience page is the place to find credit union insights on branching, contact centers, teller technology, websites, and more.
Top Retail & Member Experience Articles
A High-Tech Branch For High-Tech Students
A credit union branch at Lamar Institute of Technology combines products, education, and philanthropy to support job training and technical education in Southeastern Texas.
What’s In A Name: Chief Product Officer
Bay FCU’s Brooke Morley improves communication and collaboration across departments to offer members the products they want and need.
Optimizing Your Card Portfolio in a post-CARD Act World
July 2, 2018
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In a post-CARD Act environment, all credit union credit card issuers need to understand their card program’s performance. With as many as one in five programs losing money, the need for action has never been more urgent.
Best Of June 2018
July 2, 2018
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Based on June traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
The Thread That Binds
July 1, 2018
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Jeanne D’Arc, one of the country’s oldest credit unions, taps into its mill-town past to demonstrate its commitment to its hometown’s future.
Member Experience Runs Deep In Georgia
June 25, 2018
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The new member advocacy team at Georgia’s Own advocates for the member experience across technology, sales and services, and more.
Take The Pain Out Of Branch Placement
June 20, 2018
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The right competitive intelligence to drive objective branching decisions is just a click away.
7 Facts About Digital Banking At Credit Unions
June 18, 2018
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Learn about industry delivery channel trends, plus see which states lead the nation in branch numbers and check out credit union leaders across several delivery channel metrics.
Pop-Up Branch, Bank Acquisition, Trigger Words, And More
June 11, 2018
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Five can’t-miss data points this week on CreditUnions.com.
A Pop-Up Branch Serves As A Concept Testing Ground
June 11, 2018
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New ideas like a feedback wall, location-specific specials, and iPads loaded with financial literacy apps for youth highlight MSUFCU’s pop-up experiment.
Empower FCU Grants The Gift Of First-Time Homeownership
May 8, 2018
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How an FHLB down payment assistance program helps Empower FCU build a purchase-heavy real estate portfolio.
Best Of April 2018
April 30, 2018
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Based on April traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
Optimizing Your Card Portfolio in a post-CARD Act World
In a post-CARD Act environment, all credit union credit card issuers need to understand their card program’s performance. With as many as one in five ...
Best Of June 2018
Based on June traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
The Thread That Binds
Jeanne D’Arc, one of the country’s oldest credit unions, taps into its mill-town past to demonstrate its commitment to its hometown’s future.
Member Experience Runs Deep In Georgia
The new member advocacy team at Georgia’s Own advocates for the member experience across technology, sales and services, and more.
Take The Pain Out Of Branch Placement
The right competitive intelligence to drive objective branching decisions is just a click away.
7 Facts About Digital Banking At Credit Unions
Learn about industry delivery channel trends, plus see which states lead the nation in branch numbers and check out credit union leaders across several delivery ...
Pop-Up Branch, Bank Acquisition, Trigger Words, And More
Five can’t-miss data points this week on CreditUnions.com.
A Pop-Up Branch Serves As A Concept Testing Ground
New ideas like a feedback wall, location-specific specials, and iPads loaded with financial literacy apps for youth highlight MSUFCU’s pop-up experiment.
Empower FCU Grants The Gift Of First-Time Homeownership
How an FHLB down payment assistance program helps Empower FCU build a purchase-heavy real estate portfolio.
Best Of April 2018
Based on April traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
Browse Topics
Innovation Only Goes So Far Without Internal Alignment
Marc Rapport
Coastal Credit Union evaluates fintech through the lens of member value, strategic growth, and organizational readiness to implement new ideas.
Why Legacy Institutions Must Evolve To Survive
Matt Kershaw
Long-term growth depends on pairing trusted community relationships with intentional investment in technology, leadership, and purpose.
Future Bets For Fintech
Rebecca Wessler
Credit unions are making decisions about where to build, invest, and partner as they balance today’s priorities with tomorrow’s opportunities.
Future Bets From Today’s Credit Unions
Marc Rapport
Industry leaders share how they approach fintech investment, balancing immediate needs with longer-term bets while keeping member value and mission at the center.
Competing For Gen Z, SMBs, And The Future Of Money
Callahan & Associates
Credit unions that enable seamless movement between fiat and digital assets position themselves as a trusted on- and off-ramp.
The Financial Readiness Gap: Credit Unions Evaluate It Every Day. But Who Builds It?
Callahan & Associates
The credit unions that win the next generation will be the ones that showed up early, when young members were forming habits and deciding whom to trust.
Defending Your Credit Union Against Fraud Means Fighting Fire With Smarter Fire
Callahan & Associates
The challenge is no longer whether to adopt AI, but how to adopt it responsibly with the right governance, the right partners, and the right balance between technology and human oversight.
Digital Assets Are Coming For Payments. Are Credit Unions Ready?
Andrew Lepczyk
McKinsey projects trillions of dollars in growth across digital assets, with money movement emerging as one of the biggest opportunities.
The Long Game For Fintech At FORUM Credit Union
Marc Rapport
The Indiana cooperative blends internal development with selective partnerships to meet members’ needs today now while positioning for what’s next.
Mission Fed Weighs Fintech Returns Against Real-World Fit
Marc Rapport
The San Diego cooperative leans on its CUSO and the CURQL network to make fintech investments, but member needs still guide which solutions ultimately make it into the credit union’s operations.