Every Member Has A Story. Here’s How To Use Them.
Lessons from five credit unions on using member impact stories to inspire staff and boards, educate members, and add some pizzazz to social media accounts.
Retail & Member Experience
Our Retail & Member Experience page is the place to find credit union insights on branching, contact centers, teller technology, websites, and more.
Top Retail & Member Experience Articles
PSECU Moves MX Up The Org Chart
With all external-facing roles reporting to a central officer, teams are focusing less on function and more on members.
A Different Kind Of ‘Mobile’ Banking
Peoples Advantage’s branch on wheels brings financial services to members who live in regions too rural to sustain a full-service branch.
When It Comes To Millennial Hiring, Who Is Interviewing Whom?
May 30, 2016
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To retain possibly restless new hires, credit unions are investing in ideation programs, career development, and community service.
New FFIEC Mobile Guidance Lists Risk-Based Shoulds
May 19, 2016
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Examiners expected to follow new mobile rules from joint regulator council.
Eric Givens On Leadership
May 3, 2016
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Eric Givens, senior director of digital banking at Arizona Federal Credit Union, talks technology and understanding what makes millennials tick.
Bring Your Message to the Airwaves
April 29, 2016
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United FCU ($901M, St. Joseph, MI) is successfully reaching out to thousands of members and potential members by working with a local talk show radio host.
Holding to a Solid Strategy
April 29, 2016
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Legacy FCU in Birmingham aggressively began positioning itself in the marketplace several years ago and now is reaping rewards.
Breaking the Brick and Mortar Barrier
April 29, 2016
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As an early adopter, Workers’ Credit Union builds on 10 years of successful online services.
A Tipping Point in 2010
April 29, 2016
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North Island Credit Union put in place a rigorous cost-cutting regime as soon as the economic crisis hit.
How Northwest FCU Attracted $1.4M in New Loans Using Personalized Email
April 29, 2016
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By using personalized emails with an interest rate special, Northwest FCU attracted more than $1 billion in new loans.
Building a Strong Branch Network
April 29, 2016
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America First Federal Credit Union added six new branches in 2007 to their existing 70.
Offering Mulitple Mobile Options for Different Member Segments
April 29, 2016
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Proponent FCU’s mobile strategy includes different text options to meet the needs of two important segments — Gen Y and Internet banking users interested in receiving mobile alerts.
When It Comes To Millennial Hiring, Who Is Interviewing Whom?
To retain possibly restless new hires, credit unions are investing in ideation programs, career development, and community service.
New FFIEC Mobile Guidance Lists Risk-Based Shoulds
Examiners expected to follow new mobile rules from joint regulator council.
Eric Givens On Leadership
Eric Givens, senior director of digital banking at Arizona Federal Credit Union, talks technology and understanding what makes millennials tick.
Bring Your Message to the Airwaves
United FCU ($901M, St. Joseph, MI) is successfully reaching out to thousands of members and potential members by working with a local talk show radio ...
Holding to a Solid Strategy
Legacy FCU in Birmingham aggressively began positioning itself in the marketplace several years ago and now is reaping rewards.
Breaking the Brick and Mortar Barrier
As an early adopter, Workers' Credit Union builds on 10 years of successful online services.
A Tipping Point in 2010
North Island Credit Union put in place a rigorous cost-cutting regime as soon as the economic crisis hit.
How Northwest FCU Attracted $1.4M in New Loans Using Personalized Email
By using personalized emails with an interest rate special, Northwest FCU attracted more than $1 billion in new loans.
Building a Strong Branch Network
America First Federal Credit Union added six new branches in 2007 to their existing 70.
Offering Mulitple Mobile Options for Different Member Segments
Proponent FCU's mobile strategy includes different text options to meet the needs of two important segments -- Gen Y and Internet banking users interested in ...
Browse Topics
Cybersecurity Is Under Fire And Credit Unions Are Fighting Back (Part 1)
Marc Rapport
Bad actors don’t rest. Credit unions are beefing up cybersecurity with smarter tools, stronger teams, and sharper defenses.
Cybersecurity Is Under Fire And Credit Unions Are Fighting Back (Part 2)
Marc Rapport
Cyber threats never stop. Credit unions share how collaboration, AI, and smarter strategies protect members and institutions.
What’s Scarier Than Ghosts And Goblins?
Aaron Passman
October is Cybersecurity Awareness Month, and CreditUnions.com has the lowdown on assessment tools, AI strategies, the role of collaboration in fighting fraud, and more.
Fighting Fraud Through The Power Of Collaboration
Aaron Passman
A quartet of Northeastern Pennsylvania credit unions came together to share strategies and best practices for combatting check fraud, account takeover, and more.
QUIZ: Are You Smarter Than A Scammer?
Savana Morie
From check fraud to suspicious logins, see how well you can sniff out red flags before they cost members money.
Navigating Loan Servicing Compliance: A Smarter Path For Credit Unions
Callahan & Associates
Credit unions can simplify compliance, reduce risk, and enhance member trust by rethinking loan servicing with outsourced solutions designed to keep pace with evolving regulations.
Eliminate Console Chaos: Smarter Check Fraud Mitigation For Credit Unions
Callahan & Associates
Centralized fraud prevention helps credit unions fight evolving check fraud while streamlining operations and safeguarding members.
Fighting Fraud Requires Smarter Cybersecurity
Marc Rapport
In a post-CAT era, many credit unions are using the tool’s sunsetting as a catalyst to upgrade their cybersecurity posture.
Government Shutdown? Credit Unions Know The Drill.
Aaron Passman
With three full government shutdowns and repeated trips to the precipice in the past 25 years, credit unions have had plenty of opportunity to refine how they approach helping members during work stoppages.
Is Revenge Savings A Fad? Or A Financial Shift?
Andrew Lepczyk
After years of post-pandemic splurges for the well-to-do and inflationary pain for the less well off, more Americans are shifting to a discipline of saving. Here’s what that means for members and how credit unions can turn the trend into opportunity.