3 Ways To Build A Better Member Experience
Credit unions improve the member experience through training, bilingual service, and bold branch strategies. Explore three stories that show what it takes to connect.
Retail & Member Experience
Our Retail & Member Experience page is the place to find credit union insights on branching, contact centers, teller technology, websites, and more.
Top Retail & Member Experience Articles
A High-Tech Branch For High-Tech Students
A credit union branch at Lamar Institute of Technology combines products, education, and philanthropy to support job training and technical education in Southeastern Texas.
What’s In A Name: Chief Product Officer
Bay FCU’s Brooke Morley improves communication and collaboration across departments to offer members the products they want and need.
Reach For The Cutting Edge Without Falling Over
August 28, 2015
No Comments
A Texas credit union looks to vendor management, conversion-related momentum, and a healthy dose of skepticism to build an expansive technology base without breaking the bank.
Spotify And The Culture Of More
August 28, 2015
No Comments
What can the streaming music service’s move to offer video, podcasts, and new music features teach credit unions about creating value and not just products?
Credit Union Branches Are On The Rise
August 26, 2015
No Comments
The number of credit union branches has risen since midyear 2014, but deposit market share is holding steady.
Follow The Bouncing Apple
August 13, 2015
No Comments
Tracking firm reports a decline in consumer use while credit union processors say they’re seeing increasing adoption.
5 Things To Learn From 1Q 2015 Strategy & Performance
July 28, 2015
No Comments
What do screen doors, Uncle Sam, and David Fincher all have to do with credit unions?
5 Credit Unions Share How To Onboard EMV, Apple Pay, And RDC
July 13, 2015
No Comments
Pre-launch marketing, follow-up surveys, and individual attention are ingredients in the not-so-secret sauce for success.
Does Facebook Want To Be A Bank?
July 9, 2015
No Comments
With the introduction of peer-to-peer payments, Facebook makes a plea for handling its users’ money.
S Is For Social
July 7, 2015
No Comments
These alphabetized tips from Navy Federal Credit Union show how to take social media from an operational check mark to a well-developed business line.
Mobile Banking Trends In The United States
July 6, 2015
No Comments
Mobile banking convenience and smartphone prevalence is prompting more consumers to use mobile banking. See what they are doing in this week’s graphic.
Mobile On My Mind
July 6, 2015
No Comments
This week, CreditUnions.com explores different approaches credit unions are taking in the online and mobile realms.
Reach For The Cutting Edge Without Falling Over
A Texas credit union looks to vendor management, conversion-related momentum, and a healthy dose of skepticism to build an expansive technology base without breaking the ...
Spotify And The Culture Of More
What can the streaming music service’s move to offer video, podcasts, and new music features teach credit unions about creating value and not just products?
Credit Union Branches Are On The Rise
The number of credit union branches has risen since midyear 2014, but deposit market share is holding steady.
Follow The Bouncing Apple
Tracking firm reports a decline in consumer use while credit union processors say they’re seeing increasing adoption.
5 Things To Learn From 1Q 2015 Strategy & Performance
What do screen doors, Uncle Sam, and David Fincher all have to do with credit unions?
5 Credit Unions Share How To Onboard EMV, Apple Pay, And RDC
Pre-launch marketing, follow-up surveys, and individual attention are ingredients in the not-so-secret sauce for success.
Does Facebook Want To Be A Bank?
With the introduction of peer-to-peer payments, Facebook makes a plea for handling its users’ money.
S Is For Social
These alphabetized tips from Navy Federal Credit Union show how to take social media from an operational check mark to a well-developed business line.
Mobile Banking Trends In The United States
Mobile banking convenience and smartphone prevalence is prompting more consumers to use mobile banking. See what they are doing in this week's graphic.
Mobile On My Mind
This week, CreditUnions.com explores different approaches credit unions are taking in the online and mobile realms.
Browse Topics
Insights From The Outside: Don Rositano
Marc Rapport
How a former Sam’s Club finance leader adapted his member-first mindset to a not-for-profit credit union.
MSUFCU Turns A Break In Payments Into A Member Experience Moment
Aaron Passman
The Michigan cooperative keeps everyday payments working and members happy by using a common friction point to build brand loyalty.
What’s In A Name: Vice President Of History & Culture
Aaron Passman
How a unique role instills SchoolsFirst FCU’s future leaders with an appreciation for its past.
Growth Is A Mindset, But Success Is In The Contract
Callahan & Associates
Arriba Advisors co-founder Tom Russell explores how credit unions can bridge the gap between a growth mindset and their technical reality.
Fraud Is Faster, Smarter, And Harder To Stop. Here’s How To.
Callahan & Associates
RKL offers insight, expertise, and experience to help fight off growing threats.
The Numbers Are Good. The Moment Is Hard.
William Hunt
Members are anxious about their financial futures, even as credit unions remain financially strong. Institutions that respond to this moment can make 2026 a turning point.
Wages Are Growing. Wallets Are Not.
Sherry Virden
Global events are flowing directly into household budgets, reshaping how credit union members save, borrow, and cope. Such trends don’t always show up in headline data.
Credit Unions Are Having A Margin Moment
Tony Waltrich
Credit unions are benefiting from a rare margin advantage as loans reprice slower than deposits. The question now is how institutions will use that strength to better serve members.
Where Have All The Members Gone?
Omar Shalabi
Membership growth is slowing, but financial activity is not. What does the modern financial relationship look like?
5 Takeaways From First Quarter Credit Union Performance Data
William Hunt
Inflation, war, and uncertain futures have reshaped members’ needs in 2026. What does credit union performance data from the first quarter of 2026 say about household budgets, inflation pressures, and more?