Training

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What’s In A Name: Director Of Organizational Change Management

Desert Financial’s Allison Worthington offers insights into how her role helps others feel like they’re a part of change, rather than feeling that change is ...
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Process Improvement Is Job No. 1 At Firefighters First

Five specialists embedded across various departments spot opportunities to improve workflow and the member experience.
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Charting The Course For Member-Centric Excellence: PSECU’s Organizational Evolution

With a designated chief member experience officer and specialized roles for the member journey and product experience, PSECU is reshaping how it orchestrates member interactions.
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How True Sky FCU Turbo Charges Employee Success

An employee communications team and formal pathways to individual development help True Sky FCU engage its workforce and encourage employees to aim high.
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Jimmy Lovelace On Leadership

The chief experience officer helps Community First realize the benefits of humanizing the sales and service processes.
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A Safe Place For Members With Dementia

A new designation is helping Landings Credit Union better serve a population projected to grow in coming years.
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Back To School. Back To Work.

A training program from Associated Credit Union clears a pathway from class to career.
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3 Ways To Better Serve Hispanic Members

An inside look at how Unitus Community has built a holistic approach to service.
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ChatGPT Has Everyone Talking. Here’s What Some Are Saying.

Senior leaders across multiple credit unions talk about how their organizations are tackling the explosive new iteration of artificial intelligence.
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3 Tactics To Drive Economic Empowerment

How a trio of California credit unions are helping communities and members take better control of their financial resources.

Is Revenge Savings A Fad? Or A Financial Shift?

After years of post-pandemic splurges for the well-to-do and inflationary pain for the less well off, more Americans are shifting to a discipline of saving. Here’s what that means for members and how credit unions can turn the trend into opportunity.

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