The Syracuse, NY-based credit union has put in place a “self-promotion” program to help branch employees advance their careers and earn a series of raises, all while boosting member service.
Fueled by job mobility and retirement trends, credit unions are feeling the challenges of replacing C-level managers. Follow these tips for finding the right replacement, keeping projects moving, and easing the transition.
A mentoring experience offered one participant the chance to better understand biases, stand in another person’s shoes, and put DEI principles into action.
Employees asked, and Horizon FCU made Black Friday a paid holiday. The Pennsylvania cooperative has made other decisions by following its mission, vision, and values, too.
Texas and DC credit union managers share how culture and flexibility help them hire in a competitive market.
Sara Dunlap empowers employees at Leaders Credit Union to help stakeholders meet their potential.
Laurie Flanders cleans up the reputation of “sales” by ensuring All In Federal Credit Union serves members as it works to meet goals.
A new staff development program at Leaders Credit Union offers a diverse curriculum taught by internal and external experts.
Top-Level Takeaways Members’ financial health and wellbeing are tied to mission, vision, and values statements at Teachers Credit Union. A formal training program provides guidance to front-line employees on how to build deeper connections during member interactions. Teachers Credit Union ($4.2B, South Bend, IN) ties the health and wellbeing of its members to its mission,
Randolph-Brooks FCU adopted an agency model for its marketing department more than a decade ago and has lessons to share for credit unions of all sizes.
The Ohio credit union’s Sunshine Community Fund is backing new homes in Dayton, combining financial support, education, and cross-team collaboration to empower first-time buyers.
The 2025 conference gathered vendors, dealers, lenders, and leaders to focus on successful sailing through turbulent seas.
The Minnesota-based cooperative invites high-dollar depositors to turn private prosperity into shared possibility through a savings product designed around social impact.
Josh Haney’s path to CEO at Perfect Circle Credit Union began at the teller line and wound through multiple departments, with each new role preparing him to take the helm.
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
Healthcare coverage and education is a natural extension of the service and advocacy credit unions already provide.
When the postseason heats up, Callanan lets credit union balance sheets take a swing at the 2025 fall classic.
The Wisconsin credit union shares how small shops can do big things to thwart time-tested and changing threats.
Upcoming legislative changes position credit union student lending to meet soaring demand.
Practical tips from marketing pros for navigating brand integration, from aligning messaging and honoring legacy to building trust and more.