Training

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From Face Time To FaceTime: Call Center Coaching Evolves

Two Virginia credit unions find new ways to engage and train out-of-office call center employees.
Features

Truity FCU Takes A New Approach To New Hire Training

When the pandemic grounded travel, the Oklahoma credit union had to change its week-long, on-site onboarding program. Here’s how it broke beyond video conferencing.
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Check In To Prevent Employee Burn Out

Georgia’s Own addresses emotional exhaustion among call center staff members now working at home.
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How To Teach A Credit Union To Catch A Phish

Frequent testing and associate accountability help Orange County’s Credit Union spot would-be fraudsters before they attack.
Features

How Do Managers Become Leaders?

A robust, yearlong training program at Bethpage FCU sets managers on a path to leadership at New York’s largest credit union.
Callahan Collections

From Face Time To FaceTime: Call Center Coaching Evolves

Two Virginia credit unions find new ways to engage and train out-of-office call center employees.
Callahan Collections

CommonWealth One Makes The Most Of Staying At Home

Employees and employer benefit from homegrown e-learning initiative.
Features

How To Stand Out In A Field Of Potential Employers

Doug Fecher, CEO of Wright-Patt Credit Union, dishes on why he joined the credit union industry and how other cooperatives can entice young, up-and-coming leaders ...
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Hire For Culture. Train For Technical Skill.

LGFCU competes for technology and data hires in a competitive market. Here’s how it attracts the right talent.
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A New Role Means New Responsibilities and New Opportunities

CEOs have plenty of challenges, but they also have the ability to make a mark in the credit union and the community.

Is Revenge Savings A Fad? Or A Financial Shift?

After years of post-pandemic splurges for the well-to-do and inflationary pain for the less well off, more Americans are shifting to a discipline of saving. Here’s what that means for members and how credit unions can turn the trend into opportunity.

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