Laurie Flanders cleans up the reputation of “sales” by ensuring All In Federal Credit Union serves members as it works to meet goals.
A new staff development program at Leaders Credit Union offers a diverse curriculum taught by internal and external experts.
Top-Level Takeaways Members’ financial health and wellbeing are tied to mission, vision, and values statements at Teachers Credit Union. A formal training program provides guidance to front-line employees on how to build deeper connections during member interactions. Teachers Credit Union ($4.2B, South Bend, IN) ties the health and wellbeing of its members to its mission,
Randolph-Brooks FCU adopted an agency model for its marketing department more than a decade ago and has lessons to share for credit unions of all sizes.
The California cooperative introduces an entirely new in-branch role as part of its organizational shift to promote wellbeing.
Two Virginia credit unions find new ways to engage and train out-of-office call center employees.
When the pandemic grounded travel, the Oklahoma credit union had to change its week-long, on-site onboarding program. Here’s how it broke beyond video conferencing.
Georgia’s Own addresses emotional exhaustion among call center staff members now working at home.
Frequent testing and associate accountability help Orange County’s Credit Union spot would-be fraudsters before they attack.
A robust, yearlong training program at Bethpage FCU sets managers on a path to leadership at New York’s largest credit union.
A cross-functional team comprising nearly 20% of staff helped the Maryland-based credit union manage the crisis while staying focused on helping members.
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
The future of leadership starts now. This week, CreditUnions.com is diving into the strategies shaping tomorrow’s talent: from a bold overhaul of succession planning to how credit unions are tackling the AI skills gap.
Assessing skills gaps among leaders and providing time to complete training are major hurdles today, but strong leadership development strategies are essential in building a future-ready credit union.
A report from Quantum Governance reveals a gap between board recruitment priorities and the most valuable skills in governance.
Fair, transparent succession helps credit unions strengthen board effectiveness, align leadership with strategy, and safeguard member value.
The California cooperative moves beyond the 9-box to identify skills, gaps, and opportunities to prepare leaders for what’s next.
The right tools and consistent approach make succession planning simpler for credit union leaders and board members.
CreditUnions.com revisits three credit unions to learn how their strategies have evolved since their original spotlight and see what’s in store for the future.
A national leader in urban agriculture shows how front-line insights drive real local impact — and why credit union branches are perfectly positioned to do the same.