A Talent Imperative Facing Credit Unions
January 8, 2020
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A 2020 challenge: How to deepen relationships between staff, members, and the tech tools that bind, or separate, them.
Training
Making Foundational Change $1 At A Time
January 7, 2020
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Funded by members, the SECU Foundation works closely with its vast branch network to balance giving and impact from the mountains to the sea.
Consumer Sentiments And Employee Insights (3Q 2019)
December 30, 2019
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Real comments from online review sites to inform strategies, policies, and practices.
A Reward Program That Takes The Cents Out Of Incentive
December 20, 2019
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The gaming approach employed by Community First Credit Union of Florida offers experiences rather than cash to high-performing branch staff.
A Core Understanding
December 2, 2019
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Five can’t-miss data points this week on CreditUnions.com.
Build Competence. Inspire Confidence. Go Live.
December 2, 2019
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In advance of its core conversion go-live, Affinity Plus FCU designed a training program that fully prepared employees for technical changes while keeping them engaged in the larger process.
California Coast And The Living Wage
November 4, 2019
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How the San Diego credit union is implementing a new compensation system and considering the living wage measure.
Level Up: How Career Pathing And In-Branch Training Create Better Retention
October 30, 2019
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MSUFCU’s approach to front-line employee development has helped it halve the national turnover rate.
Don’t Send Employees To Conferences. Bring The Conference To Employees.
October 29, 2019
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Langley FCU’s one-day Summit engages staff members and provides career development opportunities.
Allegacy’s Guide To Improving Employee Well-Being
October 15, 2019
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The North Carolina-based institution became the first to publicly report its corporate health metrics. Here’s why it thinks others should follow.
Making Foundational Change $1 At A Time
Funded by members, the SECU Foundation works closely with its vast branch network to balance giving and impact from the mountains to the sea.
Consumer Sentiments And Employee Insights (3Q 2019)
Real comments from online review sites to inform strategies, policies, and practices.
A Reward Program That Takes The Cents Out Of Incentive
The gaming approach employed by Community First Credit Union of Florida offers experiences rather than cash to high-performing branch staff.
Build Competence. Inspire Confidence. Go Live.
In advance of its core conversion go-live, Affinity Plus FCU designed a training program that fully prepared employees for technical changes while keeping them engaged ...
California Coast And The Living Wage
How the San Diego credit union is implementing a new compensation system and considering the living wage measure.
Level Up: How Career Pathing And In-Branch Training Create Better Retention
MSUFCU’s approach to front-line employee development has helped it halve the national turnover rate.
Don’t Send Employees To Conferences. Bring The Conference To Employees.
Langley FCU’s one-day Summit engages staff members and provides career development opportunities.
Allegacy’s Guide To Improving Employee Well-Being
The North Carolina-based institution became the first to publicly report its corporate health metrics. Here’s why it thinks others should follow.
Browse Topics
The Numbers That Matter Most To Credit Unions
Aaron Passman
A look at year-end performance trends reveals how earnings, affordability pressures, and asset quality are redefining the operating environment heading into 2026.
The Affordability Crisis Is Reshaping Credit Union Balance Sheets
Sherry Virden
Members are struggling with an affordability crisis that is changing how they manage debt, and new behaviors are showing up across the credit union loan portfolio.
Meet The Finalists For The 2026 Innovation Series: Employee Enablement
Callahan & Associates
This year’s Innovation Series returns with bigger impact and broader horizons. Since 2018, this annual showcase has spotlighted forward-thinking solutions by giving innovators a stage to share ideas, demonstrate solutions, and spark meaningful change.
Asset Quality Takes An Uncomfortable Turn In 2025
Andrew Lepczyk
Credit union asset quality didn’t collapse in 2025 — but it didn’t cooperate, either. What’s going on, and are credit unions prepared to respond in 2026?
Meet The Finalists For The 2026 Innovation Series: Fraud Prevention And Resolution
Callahan & Associates
This year’s Innovation Series returns with bigger impact and broader horizons. Since 2018, this annual showcase has spotlighted forward-thinking solutions by giving innovators a stage to share ideas, demonstrate solutions, and spark meaningful change.
Meet The Finalists For The 2026 Innovation Series: Digital Member Engagement
Callahan & Associates
This year’s Innovation Series returns with bigger impact and broader horizons. Since 2018, this annual showcase has spotlighted forward-thinking solutions by giving innovators a stage to share ideas, demonstrate solutions, and spark meaningful change.
The American Budget Squeeze
Tony Waltrich
The affordability crisis extends far beyond big-ticket expenses. As the rising cost of basic necessities outpaces income growth, household budgets are under strain and long-term financial stability is increasingly at risk.
Flexibility In The Earnings Model Matters More As Rates Turn
Omar Shalabi
As credit unions move deeper into 2026, the earnings conversation is shifting. Elevated interest rates have boosted margins and strengthened earnings flexibility, but that advantage won’t persist indefinitely.
Credit Unions At A Crossroads: Shifts, Risks, And Opportunities
Callahan & Associates
A radical shift is taking place in the way consumers move money and engage with their financial institution.
Building A ‘Culture’ Of Confidence At MSUFCU
Aaron Passman
How the Michigan-based cooperative’s “Culture of Finance” curriculum is reframing financial education.
A Talent Imperative Facing Credit Unions