The SECU Foundation executive director applies the solution-focused philosophy of leadership she learned in the trenches to the community impact work she now leads.
More purpose trumps maximizing profit at the world’s largest asset manager. Member-owned financial cooperatives should take note.
The North Carolina cooperative generates strong deposits to fuel a humming lending machine.
A collaborative culture that sticks to old principles while embracing innovation remains a key to the movement’s responsiveness and relevance.
Credit unions have been making decisions based on perceived outcomes rather than purpose. That needs to change.
A 2020 challenge: How to deepen relationships between staff, members, and the tech tools that bind, or separate, them.
Funded by members, the SECU Foundation works closely with its vast branch network to balance giving and impact from the mountains to the sea.
Strategic decisions made around three essential elements will prove critical to the future success of the credit union movement.
Credit unions across the country are deploying creative solutions to engage members and encourage savings.
The SECU Foundation relies on personnel and resources from across its parent credit union to increase capacity and visibility.
Royal and American 1 credit unions share how their educational programs ensure incarcerated people are reentry ready.
Double‑digit net returns meet reliable credit performance when credit unions build a pipeline of high‑value members primed for deposits and engagement.
Two programs for aspiring volunteers are building a steady pipeline of ready-to-step-in leaders that trickles up to the director level.
After years of merger-driven gains, a new senior leadership team and sales culture at Verve is powering a push for organic growth.
After years of declining membership, a new growth strategy and snappy catch phrase is paying off for the southern credit union.
Longer onboarding, focus groups, and peer leadership help Community First retain strong employees year after year.
Kelli Wisner-Frank serves as the linchpin between finance and innovation at Community Choice Credit Union, aligning automation, smarter processes, and cost discipline to turn front-line fixes into bottom-line wins.
Delivering human-centered service in a digital world is no longer a luxury for credit union contact centers — it’s a necessity.
The CEO of Adventure Credit Union shares tips to maintain credibility amid rapid executive turnover and organizational change.
A cross-functional team comprising nearly 20% of staff helped the Maryland-based credit union manage the crisis while staying focused on helping members.
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