Washington

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Teamwork Makes The Financial Relief Dream Work

STCU’s financial relief team pulls risk mitigation and member financial wellbeing under the same umbrella with employees who are simultaneously loan underwriters and financial counselors.
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Equity Housing Bridges A North-South Divide

Seattle-based Verity Credit Union is financing limited equity housing on the city’s south side in the hopes the model could serve as the future of ...
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Having Grit, Giving Grace, And Celebrating Success In DEI

A reworked strategic plan and employee resource committees have helped Verity Credit Union fast-track efforts to improve diversity, equity, and inclusion.
Callahan Collections

What’s In A Name: Member Experience Researcher

User experience research helps specialists define and refine the BECU member experience.
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Bring In The Staff, Or Leave Them At Home? A View From 7 Credit Unions.

Leaders from cooperatives rural and urban talk about how they are handling staffing strategy during the pandemic.
Callahan Collections

Lessons Learned From A Challenging Year (Part 3)

Credit union chief executives share takeaways from 2020 and talk about how they’ll turn challenge into opportunity in the year ahead.
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A Day Of Service During A Challenging Year

Five credit unions share how they volunteer when in-person gatherings are more difficult than ever.
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Purpose + Data = A New Take On Product Development

Research and reflection drives a new lineup of products and services at Seattle Credit Union.
Callahan Collections

6 Months Going On 6 Years: The New Normal At TwinStar

The Washington cooperative is making short-term changes with an eye toward long-term consequences when it comes to remote work.
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How Credit Unions Help Credit Unions

Three financial institutions live their cooperative principles by providing tactical support so smaller shops can focus on mission.
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