What’s In A Name: UX Research And Design
A special team at BECU delves into digital to tackle user experience at the big cooperative.
A special team at BECU delves into digital to tackle user experience at the big cooperative.
Air Force veteran and longtime ABECU executive Larry Sewell helps Together Credit Union move onward and upward.
Jerry Reese helps design and direct the evolving member experience at Honda FCU.
At Veridian Credit Union, Angela Weekley is nearing a decade of building bridges between cooperative and community.
Sean Verity brings truth in cyberspace to the world’s largest university-sponsored credit union.
John Sahagian’s career parallels the development of data as a marketing and member-engagement tool at BCU.
A history with nonprofits and actively listening to community partners helps Heather McKissick lead her to team to excel in three high-impact areas at University FCU.
Ent Credit Union taps a senior marketing technology manager to engage staff and members for CRM success.
Alissa Sykes guides growth across the enterprise at Sunmark Federal Credit Union by continuing her love of working with math and people.
American 1’s new HR specialist aims to help resolve day-to-day obstacles on a staffer’s path to success.
Niche credit unions don’t let eligibility requirements hinder innovation or growth.
Multiple common bond and community charters comprise the majority of the industry, but niche fields of membership boast some of the largest institutions.
Two credit unions from Nebraska and Michigan have adapted their membership models to serve a broader, more diverse base.
Traditional offerings no longer meet the demands of today’s digital-savvy consumers; that’s where embedded invest-tech solutions come into play.
Look beyond the headlines to discover the driving forces behind market trends and consider how they impact a credit union’s investment portfolio.
Three technology leaders talk about what’s on the horizon for cybersecurity.
Employees from multiple departments work together to mitigate fraud, reduce response times, and improve member satisfaction at the Virginia cooperative.
Many breaches, even those resulting in the theft of millions of dollars, are never disclosed because they are not subject to mandatory public reporting.
Ensuring payment solutions employ robust fraud detection and enhanced security helps mitigate instances of data exposure and loss.
A Q&A with committee leaders shows how the credit union’s cross-functional team integrates departments to enhance organizational support, share expertise, and disseminate information.