On-Demand Webinars

When all staff can recognize members’ financial challenges and make timely recommendations, you can improve your members’ financial lives and your credit union’s bottom line.

Credit unions make an impact every day on their employees, members, and communities, yet too few are showcasing their efforts. Why? Where to start?

Watch the premiere of this new book, released September 1st, that delivers an insightful and comprehensive exploration of the ongoing digital transformation of customer service.

This webinar shares the results of a survey of credit union leaders and where and how they plan to prioritize, invest, and allocate resources for member engagement for 2022.

Baron Conway (SVP, head of digital and product management at Nuvision Federal Credit Union, $2.7B) and Courtney Rowan, vp, digital experience at Citadel Credit Union, $4.4B) discuss how they have taken on digital transformation and looked at ways to reduce friction and enhance the member experience.

Learn about the credit union performance trends gathered from 2Q 2021 data.

In this session, we share what lessons were learned during COVID, and how credit unions can employ new strategies to deal with financial crime during a digital transformation.

Learn how to staff and optimize your contact center for digital transformation.

This session explores the 5 Key Pillars of DEI: Community Development, Board Governance, Management, Brand, and Culture.

Callahan & Associates and Jason Haley, chief investment officer, ALM First, and Sam Taft, assistant vice president, business development, Trust for Credit Unions, hold a discussion about the latest economic and market insights along with investment trends based on 1Q 2021 Performance Data for all U.S. Credit Unions.