7 CXOs Opine On The Member Experience
The credit union leaders discuss opportunities and challenges and what they resolve to see happen in 2020.
The credit union leaders discuss opportunities and challenges and what they resolve to see happen in 2020.
How two credit unions in Ohio and Virginia use technology and education to win the member self-service game.
MSUFCU journey mapped its eight-year-old online loan application process to identify, and address, pain points.
Nobody likes to hear “no,” especially when it comes to money, but credit union lenders are delivering the news and working with members to get to “yes.”
How a New Jersey credit union uses new tools to automate old jobs and free up staff to serve members better.
Three credit unions offer five ways to approach member experience and build successful programs.
Stacy Armijo works across her enterprise and the community to promote member service and brand awareness at Amplify Credit Union.
In a world of rising healthcare deductibles, one Keystone State cooperative is using health savings accounts to help members take control of their finances.
The new member advocacy team at Georgia’s Own advocates for the member experience across technology, sales and services, and more.
In the increasingly competitive world of consumer experience, delivering a good member experience isn’t good enough. At Orange County’s Credit Union, the entire organization aligns to ease pain points.
Consumers are adjusting their financing habits to the new economy, and as economic realities shift, members are rethinking how — and where — they access credit.
Six data points showcase key dynamics shaping the U.S. economy that could direct credit union decision-making in the year to come.
Risk might or might not impact your organization, but you must be ready regardless.
Delinquency and charge-offs have largely plateaued from last year. Encouragingly, many products improved compared to the previous quarter.
Members are changing the way they deposit their money, saving more and opting for lower-yielding, more liquid account types.
Quarterly performance reports from Callahan & Associates highlight important metrics from across the credit union industry. Comparing top-level performance and digging into the financial statement has never been easier.
The community development manager at Alltru FCU turned in her barbells for bank accounts and is building access one account at a time.
With the academic year over, students across the country are moving into internships — some of those young workers will be the future of the industry.
Rising costs, limited staffing and evolving compliance expectations are pushing leaders to reevaluate how and who should handle collections.
Credit union internship programs address equity and access, offering the extra credit students need as they prepare to enter the workforce.