2018 Credit Union CRM Report
September 1, 2018
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Results from a 2018 survey of 250 individuals from 233 credit unions regarding CRM system adoption and satisfaction.
All Topics
Why Credit Unions Need To Ask Tough Questions
August 31, 2018
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A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
What’s In Our Wallet?
August 29, 2018
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An informal office poll attempts to identify differences in attitudes on paper payments.
4 Ways Credit Union Market Share Is Growing
August 28, 2018
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As membership climbs higher, the variety and number of accounts members hold also rises.
Boost In Pay, Second Quarter Data, And Baby Boomers
August 27, 2018
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Five can’t-miss data points this week on CreditUnions.com.
The Credit Union Guide To Baby Boomers
August 27, 2018
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Different generations require different conversations. This interactive series shows how credit unions can serve all ages.
Strategic Thinking And The Road Ahead
August 27, 2018
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Credit unions can’t predict the future, but they can prepare for it by thinking about how to respond to change.
Credit Union Delinquency Drops 8 Basis Points At Midyear
August 27, 2018
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Asset quality is stronger than one year ago as 2018 shapes up to be the best year for delinquency since the Great Recession.
How I Learned To Stop Worrying And Love The Co-Op
August 27, 2018
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Plus, four reasons other millennials have trouble doing the same.
Average Member Relationship Continues To Climb
August 22, 2018
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Credit unions attracted new members and deepened relationships in the second quarter of the year.
2018 Credit Union CRM Report
Results from a 2018 survey of 250 individuals from 233 credit unions regarding CRM system adoption and satisfaction.
Why Credit Unions Need To Ask Tough Questions
A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
What’s In Our Wallet?
An informal office poll attempts to identify differences in attitudes on paper payments.
4 Ways Credit Union Market Share Is Growing
As membership climbs higher, the variety and number of accounts members hold also rises.
Boost In Pay, Second Quarter Data, And Baby Boomers
Five can’t-miss data points this week on CreditUnions.com.
The Credit Union Guide To Baby Boomers
Different generations require different conversations. This interactive series shows how credit unions can serve all ages.
Credit Union Delinquency Drops 8 Basis Points At Midyear
Asset quality is stronger than one year ago as 2018 shapes up to be the best year for delinquency since the Great Recession.
How I Learned To Stop Worrying And Love The Co-Op
Plus, four reasons other millennials have trouble doing the same.
Average Member Relationship Continues To Climb
Credit unions attracted new members and deepened relationships in the second quarter of the year.
Browse Topics
Markets Flip From Pricing Cuts To 50% Chance Of Hikes
Jason Haley
Look beyond the headlines to better understand what is driving current market trends and how they could impact credit union investment portfolios.
Keep The Mortgage. Ditch The Fees.
Savana Morie
A rethink of closing costs, rate relief, and employer partnerships helped 7 17 Credit Union build an affordable housing mortgage program that works.
Home Is Where The Heart (And More) Is
Aaron Passman
Where is mortgage growth coming from right now? This week, CreditUnions.com covers a mix of home equity campaigns, targeted affordability programs, and niche lending strategies that are bringing borrowers back into the market.
3 Ways To Market For HELOC Success
Aaron Passman
Home equity lending is a winning option for credit unions in today’s mortgage environment. Learn how three different shops meet members’ needs.
Small House, Big Opportunity: 2 Takes On Manufactured Home Loans
Aaron Passman
Manufactured home loans can provide members access to affordable housing, including those in rural areas. Two credit unions share how they approach the niche product.
Mortgage Lending Is Back, But It Looks Different
Tony Waltrich
After a prolonged slowdown, signs of life are returning to mortgage lending. Growth is uneven, with first-time buyers and shifting rate dynamics driving activity in select segments.
MSUFCU Turns A Break In Payments Into A Member Experience Moment
Aaron Passman
The Michigan cooperative keeps everyday payments working and members happy by using a common friction point to build brand loyalty.
Insights From The Outside: Don Rositano
Marc Rapport
How a former Sam’s Club finance leader adapted his member-first mindset to a not-for-profit credit union.
What’s In A Name: Vice President Of History And Culture
Aaron Passman
How a novel role instills SchoolsFirst FCU’s future leaders with an appreciation for its past.
Growth Is A Mindset, But Success Is In The Contract
Callahan & Associates
Arriba Advisors co-founder Tom Russell explores how credit unions can bridge the gap between a growth mindset and their technical reality.
Strategic Thinking And The Road Ahead