Experiences in high-tech manufacturing, small business services, and the rodeo have prepared Kim Alexander, executive vice president and chief financial officer of Warren Federal Credit Union, for her role at a high-growth credit union.
Credit unions are gaining members and market share. For now. Better telling our industrys story is more critical than ever in this marketplace of experiential consumers.
As the business model of credit unions evolves, leaders must decide how to allocate resources and where to invest time, money, and people.
After two years of a slow go, share growth tops 5.8%.
Credit union involvement seen as limited but experts say keep an eye on the bouncing ball nonetheless.
If and when the Federal Reserve finally raises the overnight funds rate, the bond market will already be way ahead.
Credit unions post double-digit growth in first mortgage, auto, MBL, and student lending.
Early warning signs suggest values in hot markets are getting stretched, and increased mortgage rates will send some areas into overvalued territory.
How shifts in the way we consume the Internet will change the publishing habits of credit union bloggers.
What do mountains, frisbees, and barbecue competitions all have to do with credit unions?
Payment capabilities increasingly shape how business owners evaluate their primary financial institution
Coffee and a smile still matter — they’re just not enough. That’s why credit unions are redefining member experience across digital, data, and the entire organization.
The CXO of OUR Credit Union talks about what’s changed, what’s stayed the same, and what matters most as the industry evolves.
Callahan & Associates provides an early look at quarterly performance results. Sneak a peek at the latest trends here.
The CXO of Amplify Credit Union talks about what’s changed, what’s stayed the same, and what matters most as the industry evolves.
The CXO of Teachers FCU talks about what’s changed, what’s stayed the same, and what matters most as the industry evolves.
Credit unions can’t deepen loyalty with a one-size-fits-all experience. Life-stage segmentation helps institutions build relevance, confidence, and trust.
The CXO of Wright-Patt Credit Union talks about what’s changed, what’s stayed the same, and what matters most as the industry evolves.
Shared ownership can quietly fracture a member journey. FORUM Credit Union leans on clear accountability to keep channels aligned.
Member experience leaders talk about what’s changed, what’s stayed the same, and what matters most as the industry evolves.
The Experience Economy: Properly Frame The Story And There’s No Debate