Features

What’s In A Name: Chief AI Officer

As Hudson Valley Credit Union’s artificial intelligence chief, Preetha Sekharan holds a rare role in the industry, but it’s one that is likely to become far more common in the future.

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Exit Interview: Deb Vollmer

The retired Langley FCU executive looks back on a career shaped by industry change, evolving leadership responsibility, and a constant focus on serving members first.

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Features

What Makes Good AI Policy? Start With Curiosity And Accountability.

As credit unions move from experimentation to adoption, leaders offer firsthand knowledge on what separates weak policies from strong ones that actually work.
Features

Governance And Guardrails Help Credit Unions Navigate AI

How Members Cooperative focuses on structure, oversight, and clear expectations to ensure AI supports, not undermines, long term strategy.
Features

What’s In A Name: Chief AI Officer

As Hudson Valley Credit Union’s artificial intelligence chief, Preetha Sekharan holds a rare role in the industry, but it’s one that is likely to become ...
Features

A Rewards Program That Relies On Relationships, Not Usage

Nuvision’s Added Advantage program tracks member engagement across the credit union, then rewards relationships through better pricing and other perks.
Features

Innovations Financial Bets Big On Small Business Lending

CDFI grant funding helps the Florida cooperative offer microloans for small businesses after many banks pulled out of its market.
Features

How Marine Credit Union Shifted Its Foundation From Siloed To Symbiotic

By aligning governance, leadership, and day to day operations, Marine Credit Union transformed its foundation from a parallel operation into a visible extension of the ...
Features

The Case For Marketing That Doesn’t Lead With The Credit Union

Whitefish Credit Union barely mentions itself in its member stories. Instead, its high-quality video storytelling spotlights people, businesses, and communities, building trust, advocacy, and impact ...
Features

Exit Interview: Deb Vollmer

The retired Langley FCU executive looks back on a career shaped by industry change, evolving leadership responsibility, and a constant focus on serving members first.
Features

How Affinity FCU Became A Financial First Responder

The New Jersey-New York metro credit union shares how a wellbeing-led strategy ensures members know where to turn first when life gets difficult.
Partner Perspectives

Running With Scissors: The Bold Side Of Personalization

To become skilled at personalization, credit unions must stop making assumptions about what resonates with members and start leveraging data to be sure.
AI in credit unions

All Eyes On AI

Artificial intelligence for credit unions has moved from a future concept to today’s full-fledged leadership and governance challenge.

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