Erin Mendez On Leadership
Erin Mendez, CEO at Patelco Credit Union, describes how changing a culture requires tough decisions, collaborative work, and faith in those around you.
Erin Mendez, CEO at Patelco Credit Union, describes how changing a culture requires tough decisions, collaborative work, and faith in those around you.
The industry is increasingly looking to operatives to advance its agenda at state houses and on Capitol Hill.
We’ll prove it with credit union data.
Kathy Elser talks about her first six months at the helm of SF Fire Credit Union.
Credit unions in California and Washington offer best practices for responding to breaches and reissuing cards.
Yolo FCU wants new hires to fully understand its brand from the get-go, so it moved employee onboarding from HR to marketing.
A fledgling title insurance CUSO at California Credit Union saves dollars and makes sense.
KeyPoint Credit Union offers a range of loan products to help members enter the housing market.
Credit unions on both coasts share how they ramped up new insurance and investment services.
Credit unions in California and Vermont share how they help employees maintain healthy habits.

The annual conference offered insights on why service organizations remain a strategic asset for credit unions and how collaboration, AI, and advocacy are shaping what comes next.

Alltru FCU stopped treating education as the end goal. Now, financial empowerment guides product design, access, and risk decisions.

More than 50 million U.S. households earn less than the minimum average income needed to cover basic costs of living.

Automatic enrollment and community partnerships help the credit union foundation expand access to early savings for underserved families.

Studies show credit card debt and Buy Now, Pay Later usage continue to rise. Bigger increases could be around the corner.

The credit union completed a three acre headquarters campus in 2021 that offers 52% more space while consuming a fraction of the resources. It’s a model of how cooperatives can lead on sustainability without sacrificing performance.

CDFI credit unions might be fewer in number, but their impact reaches millions of members, and their footprint highlights how targeted mission can translate into broad, measurable reach.

Preventable fraud losses quietly erode credit union margins. The difference between a 25% and 6% loss rate isn’t risk. It’s execution.

Holy Rosary Credit Union has embedded itself into a local high school’s career and technical education program, offering scholarships, internships, and courses eligible for college credit.

Credit union leaders want to know where peers are placing their focus. These six priorities reflect how leadership teams are responding to change with intention and clarity.