Recovering Your Collection Costs
March 16, 2018
No Comments
Infinitives and past-tense participles? Contractual language proves crucial in collections cost provisions and the cases that could follow.
Collections
2017 Writer’s Choice Awards
December 25, 2017
No Comments
Credit unions share their best practices with CreditUnions.com all year. Here, Callahan’s staff writers share their selections for a handful of lesser-known pieces that are worth revisiting.
How High-Risk Lending Reaps Rewards
July 24, 2017
No Comments
Managing risk and building relationships helps two small credit unions lend to C-D-E-paper borrowers.
Debt Collectors Under The Fair Debt Collection Practices Act
June 19, 2017
No Comments
Any time a debt collector or a creditor communicates with a consumer on a debt, it is important to first review federal and state laws.
Why Credit Unions Need To Beware The TCPA
December 1, 2016
No Comments
Class-action suits pile up and it’s very easy to run afoul of complex, outdated regulations surrounding auto-calls and collections.
Does Your Collection Reporting Stack Up?
July 11, 2016
No Comments
Here are four elements of a collection reporting system that will help you effectively measure your operation’s success.
Serve Indirect Borrowers With Convenient Online Payment Solutions
March 7, 2016
No Comments
A solid indirect payment solution can lead to strong relationships with new borrowers and multiple potential income streams.
The Collector’s 3-Step Guide To Resolving Delinquent Accounts
December 7, 2015
No Comments
Here are some time-tested ways to research, communicate, and “close the sale” that works for the debtor and the credit union.
Co-Sourcing: How 3 Credit Unions Collaborate On Back-Office Ops
November 9, 2015
No Comments
Communication and a shared perspective allow this consortium to gain efficiencies in areas that are scalable and manageable with clear metrics and service level agreements.
Recent Lawsuits: What Credit Unions Need To Know
May 18, 2015
No Comments
These four lawsuits can provide valuable lessons to the industry.
Recovering Your Collection Costs
Infinitives and past-tense participles? Contractual language proves crucial in collections cost provisions and the cases that could follow.
2017 Writer’s Choice Awards
Credit unions share their best practices with CreditUnions.com all year. Here, Callahan’s staff writers share their selections for a handful of lesser-known pieces that are ...
How High-Risk Lending Reaps Rewards
Managing risk and building relationships helps two small credit unions lend to C-D-E-paper borrowers.
Debt Collectors Under The Fair Debt Collection Practices Act
Any time a debt collector or a creditor communicates with a consumer on a debt, it is important to first review federal and state laws.
Why Credit Unions Need To Beware The TCPA
Class-action suits pile up and it’s very easy to run afoul of complex, outdated regulations surrounding auto-calls and collections.
Does Your Collection Reporting Stack Up?
Here are four elements of a collection reporting system that will help you effectively measure your operation’s success.
Serve Indirect Borrowers With Convenient Online Payment Solutions
A solid indirect payment solution can lead to strong relationships with new borrowers and multiple potential income streams.
The Collector’s 3-Step Guide To Resolving Delinquent Accounts
Here are some time-tested ways to research, communicate, and “close the sale” that works for the debtor and the credit union.
Co-Sourcing: How 3 Credit Unions Collaborate On Back-Office Ops
Communication and a shared perspective allow this consortium to gain efficiencies in areas that are scalable and manageable with clear metrics and service level agreements.
Recent Lawsuits: What Credit Unions Need To Know
These four lawsuits can provide valuable lessons to the industry.
Browse Topics
Don’t Wait For Data. FirstLook Analysis Is Available Today.
Callahan & Associates
Callahan & Associates provides an early look at quarterly performance results. Sneak a peek at the latest trends here.
Multiple Economic Reports Bring A Climactic End To July
Jason Haley
Look beyond the headlines to better understand what is driving current market trends and how they could impact credit union investment portfolios.
5 Takeaways From Trendwatch
Andrew Lepczyk
The U.S. economy is throwing up mixed signals, but America’s credit unions are delivering value and, in turn, enjoying deeper relationships, higher originations, and a stronger bottom line.
From Applicants To Shoppers: Using Smart Interactions To Understand Intent And Drive Conversions
Callahan & Associates
With fewer resources and less visibility, credit unions must be more personal, more helpful, and more intentional in how they connect with potential borrowers and drive conversions.
How To Win With FHA Lending
Savana Morie
Two high-performing credit unions break down their approach to FHA lending, offering real-world insights on staffing, servicing, technology, and member impact.
How AI Is Transforming Consumer Lending At Marine Credit Union
Savana Morie
The Wisconsin cooperative has implemented auto-decisioning for consumer lending and gives the technology high marks for its impact on member satisfaction, employee engagement, and the balance sheet.
Lending Guide To Perfecting Loan Files
Callahan & Associates
Perfecting loan files involves careful planning, reliable tracking, and scalable information management.
7 Smart Loans For Life’s Big Moments
Aaron Passman
From funerals to education to gender-affirming care and beyond, credit unions are punching up the personal loan.
5 Graphs That Explain Credit Union Loan Growth In 2025
Andrew Lepczyk
A changing economic climate is reshaping consumer borrowing patterns, presenting new challenges and opportunities for credit union lenders.
The New Retirement Reality Reveals Startling Facts
Tony Waltrich
A 2025 BlackRock survey presents a snapshot of retirement readiness and shows Americans are saving, struggling, and still working.