What’s In A Name: Chief Efficiency Officer
Kelli Wisner-Frank serves as the linchpin between finance and innovation at Community Choice Credit Union, aligning automation, smarter processes, and cost discipline to turn front-line
Finance
Your hub to learn how credit unions manage assets and liabilities, boost non-interest income, improve efficiencies and productivity, and maximize returns.
Top Finance Articles
6 Lessons For Credit Unions From Craft Breweries
Craft breweries demonstrate how commitment to value, operational agility, and community focus can ignite growth and drive property.
The K-Shaped Recovery And An Economy Divided
Inflation, debt, and income inequality are fueling a K-shaped, post-pandemic recovery, widening the gap between different economic segments and challenging lower-income households.
The Dynamics Of The Loan-To-Share Ratio
March 28, 2016
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Which states posted the highest change in loans to shares? What about in negative share growth? Find out in these Callahan leader tables.
Leaders In Other Operating Income Per Assets
March 25, 2016
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Which financial cooperatives are maximizing non-interest income without raising service fees for members? Find out in this Callahan leader table.
What’s The Message From The Fed?
March 24, 2016
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Fed officials have sounded sounded more upbeat on the economy than Yellen sounded last week.
State In The Spotlight: Alabama
March 21, 2016
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How do credit unions in Alabama stack up against the nation?
Credit Union Investment Portfolios Remain Steady
March 21, 2016
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Safe, liquid investments drive year-end “window dressing” as Feds act on long-awaited rate increase.
Follow The Leaders
March 21, 2016
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This week, CreditUnions.com looks at the top 10 credit union leaders in operating income, average member relationships, SBA loans, and loan-to-share ratio.
A Fearful Game Of Connect The Dots
March 17, 2016
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The Fed has been throwing off mixed signals for years; yesterdays FOMC statement was just the latest.
Strategies To Set Up Shop In A New Market
March 14, 2016
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After only a few years, two new offices in Washington, DC, are responsible for 60% of the mortgage loan growth recorded by United Nations Federal Credit Union.
Ent Credit Union’s Guide To Process Improvement
March 11, 2016
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What one credit union learned from a concentrated effort to improve productivity and efficiency.
The European Central Bank Is Not The Federal Reserve
March 10, 2016
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Memo to U.S. traders: Set aside the ECB and focus on what our own Fed might say next week.
The Dynamics Of The Loan-To-Share Ratio
Which states posted the highest change in loans to shares? What about in negative share growth? Find out in these Callahan leader tables.
Leaders In Other Operating Income Per Assets
Which financial cooperatives are maximizing non-interest income without raising service fees for members? Find out in this Callahan leader table.
State In The Spotlight: Alabama
How do credit unions in Alabama stack up against the nation?
Credit Union Investment Portfolios Remain Steady
Safe, liquid investments drive year-end "window dressing" as Feds act on long-awaited rate increase.
Follow The Leaders
This week, CreditUnions.com looks at the top 10 credit union leaders in operating income, average member relationships, SBA loans, and loan-to-share ratio.
A Fearful Game Of Connect The Dots
The Fed has been throwing off mixed signals for years; yesterdays FOMC statement was just the latest.
Strategies To Set Up Shop In A New Market
After only a few years, two new offices in Washington, DC, are responsible for 60% of the mortgage loan growth recorded by United Nations Federal ...
Ent Credit Union’s Guide To Process Improvement
What one credit union learned from a concentrated effort to improve productivity and efficiency.
The European Central Bank Is Not The Federal Reserve
Memo to U.S. traders: Set aside the ECB and focus on what our own Fed might say next week.
Browse Topics
The Merchant Services Advantage For Credit Unions
Callahan & Associates
Payment capabilities increasingly shape how business owners evaluate their primary financial institution
Coffee And A Smile? Not Good Enough.
Aaron Passman
Coffee and a smile still matter — they’re just not enough. That’s why credit unions are redefining member experience across digital, data, and the entire organization.
6 Takes On Today’s Member Experience: Andre Vygnansk
Marc Rapport
The CXO of OUR Credit Union talks about what’s changed, what’s stayed the same, and what matters most as the industry evolves.
Don’t Wait For Data. FirstLook Analysis Is Available Today.
Callahan & Associates
Callahan & Associates provides an early look at quarterly performance results. Sneak a peek at the latest trends here.
6 Takes On Today’s Member Experience: Stacy Armijo
Marc Rapport
The CXO of Amplify Credit Union talks about what’s changed, what’s stayed the same, and what matters most as the industry evolves.
6 Takes On Today’s Member Experience: Inna Sprague
Marc Rapport
The CXO of Teachers FCU talks about what’s changed, what’s stayed the same, and what matters most as the industry evolves.
Closing The “Confidence Gap:” Using Segmentation To Deepen Member Loyalty
Callahan & Associates
Credit unions can’t deepen loyalty with a one-size-fits-all experience. Life-stage segmentation helps institutions build relevance, confidence, and trust.
6 Takes On Today’s Member Experience: Kim Riley
Marc Rapport
The CXO of Wright-Patt Credit Union talks about what’s changed, what’s stayed the same, and what matters most as the industry evolves.
When Everyone Owns The Member Experience, No One Does
Marc Rapport
Shared ownership can quietly fracture a member journey. FORUM Credit Union leans on clear accountability to keep channels aligned.
6 Takes On Today’s Member Experience
Marc Rapport
Member experience leaders talk about what’s changed, what’s stayed the same, and what matters most as the industry evolves.
What’s The Message From The Fed?