What’s In A Name: Chief Efficiency Officer
Kelli Wisner-Frank serves as the linchpin between finance and innovation at Community Choice Credit Union, aligning automation, smarter processes, and cost discipline to turn front-line
Your hub to learn how credit unions manage assets and liabilities, boost non-interest income, improve efficiencies and productivity, and maximize returns.
Kelli Wisner-Frank serves as the linchpin between finance and innovation at Community Choice Credit Union, aligning automation, smarter processes, and cost discipline to turn front-line
Craft breweries demonstrate how commitment to value, operational agility, and community focus can ignite growth and drive property.
Inflation, debt, and income inequality are fueling a K-shaped, post-pandemic recovery, widening the gap between different economic segments and challenging lower-income households.
Find out which states posted the highest credit card penetration with this interactive map.
Why we might not see a higher funds rate next year.
What the potential for tax reform means for the stock market.
In episode No. 836, Callahan’s Senior Director of Industry Analysis Sam Taft joins the show to discuss trends in the mortgage market.
And what we can expect of the new Fed Chairman.
Co-ops are hoping to deepen services to their communities as more states allow municipal deposits, including recently New Jersey and Washington.
We’ll prove it with credit union data.
1987 and 2017 share at least one common trait, but remembering Black Monday is not to create fear. It’s to encourage watchfulness.
Five can’t-miss data points featured this week on CreditUnions.com.
After four consecutive weeks of losses for bonds, the bond market has been up each day this week. Will tomorrow’s consumer price index release bring that streak to a halt?

What happens when credit union performance data meets March Madness? Callahan’s proprietary model breaks down state-level results to forecast who takes home the hardware.

Nuvision’s Added Advantage program tracks member engagement across the credit union, then rewards relationships through better pricing and other perks.

CDFI grant funding helps the Florida cooperative offer microloans for small businesses after many banks pulled out of its market.

By aligning governance, leadership, and day to day operations, Marine Credit Union transformed its foundation from a parallel operation into a visible extension of the credit union brand.
Credit union and bank earnings reflect different business objectives. Those differences matter for how financial institutions serve their markets.

Whitefish Credit Union barely mentions itself in its member stories. Instead, its high-quality video storytelling spotlights people, businesses, and communities, building trust, advocacy, and impact that don’t always show up in traditional ROI metrics.

The retired Langley FCU executive looks back on a career shaped by industry change, evolving leadership responsibility, and a constant focus on serving members first.

The New Jersey-New York metro credit union shares how a wellbeing-led strategy ensures members know where to turn first when life gets difficult.

To become skilled at personalization, credit unions must stop making assumptions about what resonates with members and start leveraging data to be sure.

Check all the right boxes while tying your credit union compliance efforts to strategy.
Will We See Three Fed Rate Increases In 2018?