What’s In A Name: Chief Efficiency Officer
Kelli Wisner-Frank serves as the linchpin between finance and innovation at Community Choice Credit Union, aligning automation, smarter processes, and cost discipline to turn front-line
Finance
Your hub to learn how credit unions manage assets and liabilities, boost non-interest income, improve efficiencies and productivity, and maximize returns.
Top Finance Articles
6 Lessons For Credit Unions From Craft Breweries
Craft breweries demonstrate how commitment to value, operational agility, and community focus can ignite growth and drive property.
The K-Shaped Recovery And An Economy Divided
Inflation, debt, and income inequality are fueling a K-shaped, post-pandemic recovery, widening the gap between different economic segments and challenging lower-income households.
Investments By The Numbers (4Q 2016)
April 24, 2017
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Cash at other financial institutions and Fed agency MBS have increased by 6.4% and 4.2%, respectively, over the past year. What else has happened inside the credit union investment portfolio?
A Primer On The French Election
April 20, 2017
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Traders and Wall Street are making a big deal out of the French election. Here’s what Americans need to know.
Fake Fear Trade
April 13, 2017
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The movement in the bond market this week was not based on real concerns about the geopolitical scene.
Grants, Earnings, And Loan Reviews
April 10, 2017
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Four can’t-miss data points featured this week on CreditUnions.com.
Earnings By The Numbers (4Q 2016)
April 10, 2017
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ROA increased 2 basis points for credit unions nationally, but where do the high and low performers fall?
Industry Performance By The Numbers (4Q 2016)
April 10, 2017
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Twenty-eight graphs, charts, and maps that evaluate credit union performance in the fourth quarter of 2016.
A Distinguished Performance Model
April 7, 2017
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Credit unions need to evaluate financial performance results using not-for-profit parameters and a cooperative lens.
Measuring The Cooperative Difference
April 7, 2017
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A new way of looking at data helps leaders look beyond traditional definitions of success.
Pentagon FCU, PACE CU, and Burbank City Employees Place #1 in Callahan’s Return of the Member Index
April 7, 2017
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Credit unions today are constantly striving to improve their member service, whether it’s through new savings options, competitive loan rates or a wider variety of services. To help gauge the credit union movement’s constant progress, Callahan & Associates created the Return of the Member (ROM) Index.
Pants On Fire
April 6, 2017
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Fed officials can no longer deny they consider the markets when deciding monetary policy.
Investments By The Numbers (4Q 2016)
Cash at other financial institutions and Fed agency MBS have increased by 6.4% and 4.2%, respectively, over the past year. What else has happened inside ...
Fake Fear Trade
The movement in the bond market this week was not based on real concerns about the geopolitical scene.
Grants, Earnings, And Loan Reviews
Four can't-miss data points featured this week on CreditUnions.com.
Earnings By The Numbers (4Q 2016)
ROA increased 2 basis points for credit unions nationally, but where do the high and low performers fall?
Industry Performance By The Numbers (4Q 2016)
Twenty-eight graphs, charts, and maps that evaluate credit union performance in the fourth quarter of 2016.
A Distinguished Performance Model
Credit unions need to evaluate financial performance results using not-for-profit parameters and a cooperative lens.
Measuring The Cooperative Difference
A new way of looking at data helps leaders look beyond traditional definitions of success.
Pentagon FCU, PACE CU, and Burbank City Employees Place #1 in Callahan’s Return of the Member Index
Credit unions today are constantly striving to improve their member service, whether it's through new savings options, competitive loan rates or a wider variety of ...
Pants On Fire
Fed officials can no longer deny they consider the markets when deciding monetary policy.
Browse Topics
Financial Market Jitters Escalate
Jason Haley
Look beyond the headlines to better understand what is driving current market trends and how they could impact credit union investment portfolios.
Takeaways From Day 2 Of GAC
Aaron Passman
From macroeconomics to multiculturalism, the future of AI, and more, the second day of this year’s convention was packed with insights.
Takeaways From Day 1 Of GAC
Aaron Passman
From new attitudes to new ways of thinking about service delivery, here’s a look at the first day of the industry’s biggest event.
Credit Union Storytelling With A Mission Focus
Marc Rapport
Storytelling drives growth and loyalty at Navy Federal, where real member experiences become narratives that strengthen trust, reinforce value, and build lasting relationships.
How Lake Trust Turns Member Experiences Into Brand Strategy
Savana Morie
From where stories come from to how they’re produced and distributed, Lake Trust shares how authentic member narratives strengthen its brand and show what “positive impact” looks like in action.
How An Internal Storyteller Fuels Member Growth At Navy Federal
Marc Rapport
An expert in user experience turns complex problems and opportunities into narratives that guide leaders toward confident decisions and growth-focused investment.
At Ardent Credit Union, Deposits Are A ‘Slam Dunk’
Aaron Passman
The Philadelphia-area cooperative scores among rate-shopping members with a co-branded certificate that links savings returns to college basketball results.
The Strategic Case For Rethinking Credit Card Issuing
Callahan & Associates
The credit unions that will win the next decade of card growth are those that treat credit cards not as one time product launches but as dynamic ecosystems requiring continuous investment.
What Gen Z Is Really Looking For In A Credit Union
Callahan & Associates
Gen Z’s faith in traditional institutions gives credit unions a rich opportunity to serve as a key source of financial guidance.
What’s Job No. 2?
Aaron Passman
CreditUnions.com is all-in on growth and marketing this week, spotlighting real-world strategies that help cooperatives serve members for life, invest in people, expand their impact, and more.
A Primer On The French Election