Credit unions are experimenting with employee-sponsored small-dollar loan programs at the urging of Filene and the FINRA Foundation.
1st Financial combines the right products with direct engagement to help underbanked residents build credit and financial security.
The cooperative has integrated credit score reporting and improvement tips into its mobile and online banking. So far, uptake has been strong.
As a business owner herself, Ivory Lloyd knows how important it is to connect local businesspeople with resources to weather this storm or create new streams of income.
12-month loan growth, provision for loan losses, loan portfolio profile: Three metrics to evaluate your credit union and bridge the gap between macro trends and micro performance.
Top-Level Takeaways Members’ financial health and wellbeing are tied to mission, vision, and values statements at Teachers Credit Union. A formal training program provides guidance to front-line employees on how to build deeper connections during member interactions. Teachers Credit Union ($4.2B, South Bend, IN) ties the health and wellbeing of its members to its mission,
Affinity FCU’s outbound calling team seeks out suffering members to help solve their financial problems.
A reworked strategic plan and employee resource committees have helped Verity Credit Union fast-track efforts to improve diversity, equity, and inclusion.
Cindy Jones spearheads First Financial’s efforts to improve financial health and literacy among Baltimore-area schools.
Patelco Credit Union’s small-dollar loan doubles down on financial wellness principles by helping members with low or no credit improve their financial station.
The credit union integrates financial education with products tailored to young people to help these members build confidence and independence.
Boost loyalty with lifestyle checking accounts that offer perks like telehealth, ID protection, and travel discounts.
Language training at the Pacific Northwest credit union is laying the groundwork to better serve Spanish speakers in the region.
The seasoned CHRO shares insights about intention, inclusion, and more from State Farm to United Way to Community First Credit Union.
Look beyond the headlines to better understand what is driving current market trends and how they could impact your credit union’s investment portfolio.
With economic uncertainty on the horizon, credit union members are moving money into lower-term deposits and paying down debt, helping to boost margins and lower delinquency across the industry.
Callahan & Associates provides an early look at quarterly performance results. Sneak a peek at the latest trends here.
Leveraging cutting-edge technology, like AI automation and intelligent document processing, can streamline portfolio protection, minimize disruptions, and ensure accuracy.
A data-rich segmentation strategy and member personas have transformed everything from product design to branch operations at the Washington cooperative.