Whatever The Niche Might Be
August 7, 2019
No Comments
A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
Florida
An Enhanced Digital Experience Catches The Fast Track At 121 Financial
July 29, 2019
No Comments
Leaders at the Florida credit union offer expert advice on how to elicit more from tech vendors and engage members in product testing.
CUbroadcast Highlights Callahan’s Anatomy Of Innovations FCU
July 29, 2019
No Comments
Callahan’s Erik Payne and the credit union’s CEO David Southall discuss Innovations’ recovery efforts in the wake of disaster.
Trigger Words And Complaint Resolution At A Florida Credit Union
July 26, 2019
No Comments
In the age of chatbots and virtual assistants, frustrated members respond to a human touch — and ear.
The Good, The Bad, And The Reserved
July 18, 2019
No Comments
The new CECL accounting standards are expected to raise reserves and concern alike, but there could be some upsides, too.
Expert Advice From Analytics Debuts And Do-Overs
July 15, 2019
No Comments
Five credit union leaders dish on what they did well and what they’d do differently when launching an analytics program.
7 Strategies To Support Self-Service
July 8, 2019
No Comments
Technology tips to lower call center volumes and deepen interactions with members.
What’s In A Name: Vice President Of Digital Transformation
June 17, 2019
No Comments
Jennifer Platt helps Suncoast integrate technology and business to meet consumer needs and expectations in an age of digital disruption.
Bugging Youth
June 10, 2019
No Comments
Grow Financial Credit Union connects with children to increase household interaction and gain young, lifelong members.
Pen Air Recaptures Its Way To Auto Loan Growth
June 3, 2019
No Comments
The Florida cooperative uses direct mail and digital techniques, plus a guarantee of 2 percentage points less than the member is paying now.
Whatever The Niche Might Be
A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
An Enhanced Digital Experience Catches The Fast Track At 121 Financial
Leaders at the Florida credit union offer expert advice on how to elicit more from tech vendors and engage members in product testing.
CUbroadcast Highlights Callahan’s Anatomy Of Innovations FCU
Callahan's Erik Payne and the credit union's CEO David Southall discuss Innovations' recovery efforts in the wake of disaster.
Trigger Words And Complaint Resolution At A Florida Credit Union
In the age of chatbots and virtual assistants, frustrated members respond to a human touch — and ear.
The Good, The Bad, And The Reserved
The new CECL accounting standards are expected to raise reserves and concern alike, but there could be some upsides, too.
Expert Advice From Analytics Debuts And Do-Overs
Five credit union leaders dish on what they did well and what they’d do differently when launching an analytics program.
7 Strategies To Support Self-Service
Technology tips to lower call center volumes and deepen interactions with members.
What’s In A Name: Vice President Of Digital Transformation
Jennifer Platt helps Suncoast integrate technology and business to meet consumer needs and expectations in an age of digital disruption.
Bugging Youth
Grow Financial Credit Union connects with children to increase household interaction and gain young, lifelong members.
Pen Air Recaptures Its Way To Auto Loan Growth
The Florida cooperative uses direct mail and digital techniques, plus a guarantee of 2 percentage points less than the member is paying now.
Browse Topics
What Makes Good AI Policy? Start With Curiosity And Accountability.
Marc Rapport
As credit unions move from experimentation to adoption, leaders offer firsthand knowledge on what separates weak policies from strong ones that actually work.
Governance And Guardrails Help Credit Unions Navigate AI
Aaron Passman
How Members Cooperative focuses on structure, oversight, and clear expectations to ensure AI supports, not undermines, long term strategy.
What’s In A Name: Chief AI Officer
Aaron Passman
As Hudson Valley Credit Union’s artificial intelligence chief, Preetha Sekharan holds a rare role in the industry, but it’s one that is likely to become far more common in the future.
All Eyes On AI
Aaron Passman
Artificial intelligence for credit unions has moved from a future concept to today’s full-fledged leadership and governance challenge.
The Callahan Guide To The 2026 Final Four
Tony Waltrich
What happens when credit union performance data meets March Madness? Callahan’s proprietary model breaks down state-level results to forecast who takes home the hardware.
A Rewards Program That Relies On Relationships, Not Usage
Savana Morie
Nuvision’s Added Advantage program tracks member engagement across the credit union, then rewards relationships through better pricing and other perks.
Innovations Financial Bets Big On Small Business Lending
Aaron Passman
CDFI grant funding helps the Florida cooperative offer microloans for small businesses after many banks pulled out of its market.
How Marine Credit Union Shifted Its Foundation From Siloed To Symbiotic
Savana Morie
By aligning governance, leadership, and day to day operations, Marine Credit Union transformed its foundation from a parallel operation into a visible extension of the credit union brand.
How Today’s Market Is Stress-Testing Credit Union And Bank Earnings Models
Andrew Lepczyk
Credit union and bank earnings reflect different business objectives. Those differences matter for how financial institutions serve their markets.
How Does BCU Put AI Policy Into Practice?
Marc Rapport
AI governance matters as much as innovation when it comes to AI. Learn how BCU built an AI practice that prioritizes data integrity, risk management, and real world decision making.