Because privacy concerns are important to credit union members, Power 1 Credit Union Senior Vice President of eBusiness and Communication Brian Warfel said the CU approached its email marketing program very carefully.
Planning ahead both retains talent and eases the transition when a talented manager leaves.
Spring is an excellent time to assess efficiency and clean up clutter to make way for new products and measures.
A monthly fee at CommonWealth One FCU has helped the credit union encourage higher checking account balances and close inactive accounts.
The Illinois credit union has increased its indirect RV portfolio by an average of $20 million each month.
Georgetown University’s student-run credit union is cognizant of the duration of its investments and has developed strong cash positions.
Veridian Group, a subsidiary of Veridian Credit Union, aggressively investigates viable products.
Credit unions have turned out solid core business results in 2012.
CUSOs support network building so that credit unions can bring progressive services to market.
10 credit union leaders in revenue per employee.
Longer onboarding, focus groups, and peer leadership help Community First retain strong employees year after year.
Kelli Wisner-Frank serves as the linchpin between finance and innovation at Community Choice Credit Union, aligning automation, smarter processes, and cost discipline to turn behind the scenes fixes into front line — and bottom-line — wins.
Delivering human-centered service in a digital world is no longer a luxury for credit union contact centers — it’s a necessity.
The CEO of Adventure Credit Union shares tips to maintain credibility amid rapid executive turnover and organizational change.
A cross-functional team comprising nearly 20% of staff helped the Maryland-based credit union manage the crisis while staying focused on helping members.
When money stops making sense, people suffer a crisis of financial confidence. Now’s the time to reconnect with members to help them establish long-term stability.
From the teller line to the corner office, CEO Cheryl Sio’s story spans five decades of industry transformation and enduring leadership lessons.
Structured protection strategies provide potentially higher long-term total returns than bonds while muting the volatility and downside risk traditionally associated with equities.
The CEO of Peninsula Community Federal Credit Union highlights how active listening and lessons from the basket ball court shape a culture of inclusive banking that serves members and employees.
Look beyond the headlines to better understand what is driving current market trends and how they could impact credit union investment portfolios.