An Incentive For Purpose, Not Personal Gain
October 8, 2018
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Affinity Plus Federal Credit Union redirects incentive payouts on ancillary loan services to contribute to foundation funding.
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5 Stars For This Online Review Strategy
October 8, 2018
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Consumers Credit Union’s 5 Star Difference program incents staff to identify positive promoters during member interactions.
How To Embed Analytical Minds Across An Organization
October 4, 2018
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Top-Level Takeaways A formal program at Wings Financial teaches participants to be resident BI experts within their business unit. The program length for participants is based on the needs and request of the business units. Wings Financial Credit Union ($4.7B, Apple Valley, MN) reformed its business intelligence and analytics team two years ago with the
400,000 Reasons Truliant Has Automated Transaction Reconciliation
October 1, 2018
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The North Carolina credit union is halfway through moving away from the time-consuming process of manual ledger reconciliation.
A 4-Year Journey Into The Heart Of Analytics
October 1, 2018
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Top-Level Takeaways Starting with a 2014 core conversion, St. Mary’s Bank has taken a four-year journey deeper into business intelligence and analytics. Before it could leverage the full power of analytics, the nation’s oldest credit union first needed employee buy-in to try a new reporting technology and automate hundreds of manual reports. Melissa Pomeroy was
What’s In A Name: Director Of Business Analytics
October 1, 2018
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Carrie Jenkins is leading Centra Credit Union on a new journey into predictive analytics powered by a new core processing system and data warehouse solution.
What’s In A Name: Vice President Of Loyalty And Employee Development
October 1, 2018
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Laura Hansen’s role at Rogue Credit Union creates happy members and supports the staff that keep them that way.
Applying Lessons Learned From EMV To Faster Payments
October 1, 2018
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Listening, communication, and adaptability can again power success on a new payment rail.
3Rivers Keeps Rolling
September 24, 2018
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The Indiana credit union hit the $1 billion mark this year thanks to a strategy that has created a decade of steady growth in a challenging market.
Simple Ways To Engage Members
September 17, 2018
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Town & County cuts back on traditional media, scraps fees, improves processes, and deepens its community engagement.
An Incentive For Purpose, Not Personal Gain
Affinity Plus Federal Credit Union redirects incentive payouts on ancillary loan services to contribute to foundation funding.
5 Stars For This Online Review Strategy
Consumers Credit Union’s 5 Star Difference program incents staff to identify positive promoters during member interactions.
How To Embed Analytical Minds Across An Organization
Top-Level Takeaways A formal program at Wings Financial teaches participants to be resident BI experts within their business unit. The program length for participants is ...
400,000 Reasons Truliant Has Automated Transaction Reconciliation
The North Carolina credit union is halfway through moving away from the time-consuming process of manual ledger reconciliation.
A 4-Year Journey Into The Heart Of Analytics
Top-Level Takeaways Starting with a 2014 core conversion, St. Mary’s Bank has taken a four-year journey deeper into business intelligence and analytics. Before it could ...
What’s In A Name: Director Of Business Analytics
Carrie Jenkins is leading Centra Credit Union on a new journey into predictive analytics powered by a new core processing system and data warehouse solution.
What’s In A Name: Vice President Of Loyalty And Employee Development
Laura Hansen’s role at Rogue Credit Union creates happy members and supports the staff that keep them that way.
Applying Lessons Learned From EMV To Faster Payments
Listening, communication, and adaptability can again power success on a new payment rail.
3Rivers Keeps Rolling
The Indiana credit union hit the $1 billion mark this year thanks to a strategy that has created a decade of steady growth in a ...
Simple Ways To Engage Members
Town & County cuts back on traditional media, scraps fees, improves processes, and deepens its community engagement.
Browse Topics
The Callahan Guide To The 2026 Final Four
Tony Waltrich
What happens when credit union performance data meets March Madness? Callahan’s proprietary model breaks down state-level results to forecast who takes home the hardware.
A Rewards Program That Relies On Relationships, Not Usage
Savana Morie
Nuvision’s Added Advantage program tracks member engagement across the credit union, then rewards relationships through better pricing and other perks.
Innovations Financial Bets Big On Small Business Lending
Aaron Passman
CDFI grant funding helps the Florida cooperative offer microloans for small businesses after many banks pulled out of its market.
How Marine Credit Union Shifted Its Foundation From Siloed To Symbiotic
Savana Morie
By aligning governance, leadership, and day to day operations, Marine Credit Union transformed its foundation from a parallel operation into a visible extension of the credit union brand.
How Today’s Market Is Stress-Testing Credit Union And Bank Earnings Models
Andrew Lepczyk
Credit union and bank earnings reflect different business objectives. Those differences matter for how financial institutions serve their markets.
The Case For Marketing That Doesn’t Lead With The Credit Union
Savana Morie
Whitefish Credit Union barely mentions itself in its member stories. Instead, its high-quality video storytelling spotlights people, businesses, and communities, building trust, advocacy, and impact that don’t always show up in traditional ROI metrics.
Exit Interview: Deb Vollmer
Aaron Passman
The retired Langley FCU executive looks back on a career shaped by industry change, evolving leadership responsibility, and a constant focus on serving members first.
How Affinity FCU Became A Financial First Responder
Callahan & Associates
The New Jersey-New York metro credit union shares how a wellbeing-led strategy ensures members know where to turn first when life gets difficult.
Running With Scissors: The Bold Side Of Personalization
Callahan & Associates
To become skilled at personalization, credit unions must stop making assumptions about what resonates with members and start leveraging data to be sure.
A Short Guide To Compliance With The New Succession Planning Rule
Jennie Boden
Check all the right boxes while tying your credit union compliance efforts to strategy.