How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
Robert Cashman On Leadership
October 27, 2024
No Comments
The CEO of Metro Credit Union reflects on 41 years of service as a third-generation employee at the credit union.
Empathy Is A Credit Union’s Secret Weapon
October 27, 2024
No Comments
A mix of quality people and customizable services help members through economic uncertainty.
The Benefits Of A Centralized Analytics Department
October 21, 2024
No Comments
With demand for data at an all-time high, two senior credit union leaders share their approach to managing data across the organization.
What’s In A Name: Senior Vice President Of Loan Analytics And Automation
October 21, 2024
No Comments
Andy Henline talks loan strategy and operations for the country’s second-largest credit union.
10 Steps To Better Business Intelligence
October 21, 2024
No Comments
It takes the right people, the right tools, and the right processes to create a data-driven culture.
7 Ways To Gain A Wider Reach With A Narrow Field Of Membership
October 14, 2024
No Comments
Niche credit unions don’t let eligibility requirements hinder innovation or growth.
How Langley FCU Reduced Fraud Incidents By 25%
October 7, 2024
No Comments
Employees from multiple departments work together to mitigate fraud, reduce response times, and improve member satisfaction at the Virginia cooperative.
Cross-Functional Committee. Fierce Fraud Fighting.
October 7, 2024
No Comments
A Q&A with committee leaders shows how the credit union’s cross-functional team integrates departments to enhance organizational support, share expertise, and disseminate information.
The Growing Trend Of U.S. Passport Card Fraud: Keys To Protecting Your Credit Union
October 7, 2024
No Comments
Scammers have taken more than $10 million since 2018. Fortunately, there are simple ways to thwart this threat.
What’s In A Name: Member Care Specialist
September 30, 2024
No Comments
Jay Hall’s role at Fortera Federal Credit Union helps families properly settle accounts after a member has passed away.
Robert Cashman On Leadership
The CEO of Metro Credit Union reflects on 41 years of service as a third-generation employee at the credit union.
Empathy Is A Credit Union’s Secret Weapon
A mix of quality people and customizable services help members through economic uncertainty.
The Benefits Of A Centralized Analytics Department
With demand for data at an all-time high, two senior credit union leaders share their approach to managing data across the organization.
What’s In A Name: Senior Vice President Of Loan Analytics And Automation
Andy Henline talks loan strategy and operations for the country’s second-largest credit union.
10 Steps To Better Business Intelligence
It takes the right people, the right tools, and the right processes to create a data-driven culture.
7 Ways To Gain A Wider Reach With A Narrow Field Of Membership
Niche credit unions don’t let eligibility requirements hinder innovation or growth.
How Langley FCU Reduced Fraud Incidents By 25%
Employees from multiple departments work together to mitigate fraud, reduce response times, and improve member satisfaction at the Virginia cooperative.
Cross-Functional Committee. Fierce Fraud Fighting.
A Q&A with committee leaders shows how the credit union’s cross-functional team integrates departments to enhance organizational support, share expertise, and disseminate information.
The Growing Trend Of U.S. Passport Card Fraud: Keys To Protecting Your Credit Union
Scammers have taken more than $10 million since 2018. Fortunately, there are simple ways to thwart this threat.
What’s In A Name: Member Care Specialist
Jay Hall’s role at Fortera Federal Credit Union helps families properly settle accounts after a member has passed away.
Browse Topics
What’s Next For Credit Union Earnings?
Omar Shalabi
As margin support begins to fade, earnings performance is becoming more sensitive to revenue mix and harder to interpret through public reporting alone.
The Great Wealth Transfer Is Also A Relationship Transfer
Savana Morie
Harvard FCU combines digital estate planning with human financial guidance to support positive, proactive wealth transfer across generations.
The Lending Lag Is Real, And Here’s What Smaller Credit Unions Can Do About It
Callahan & Associates
Discover how small to midsize credit unions can weather the economic headwinds hitting their communities right now.
Fresh Risks For Financial Markets
Jason Haley
Look beyond the headlines to better understand what is driving current market trends and how they could impact credit union investment portfolios.
What’s In A Name: AVP Of Member Insights
Aaron Passman
At Service Credit Union, Dave Widener connects data, strategy, and culture to shape better outcomes for members.
At Cardinal Credit Union, Small Investments Offer Big Financial Lessons
Aaron Passman
The Ohio-based cooperative has partnered with a fintech to offer fractional investing as part of its financial education curriculum in local schools.
How Compensation Blind Spots Impact CEO Retention And Succession
Callahan & Associates
Seven questions credit union board members should ask to ensure alignment on executive benefit plan goals.
What Makes Good AI Policy? Start With Curiosity And Accountability.
Marc Rapport
As credit unions move from experimentation to adoption, leaders offer firsthand knowledge on what separates weak policies from strong ones that actually work.
Governance And Guardrails Help Credit Unions Navigate AI
Aaron Passman
How Members Cooperative focuses on structure, oversight, and clear expectations to ensure AI supports, not undermines, long term strategy.
What’s In A Name: Chief AI Officer
Aaron Passman
As Hudson Valley Credit Union’s artificial intelligence chief, Preetha Sekharan holds a rare role in the industry, but it’s one that is likely to become far more common in the future.