How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
CEO Onboarding: Tonita Webb, Verity Credit Union
February 21, 2023
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Showing up as her true self helped Tonita Webb navigate her first foray into the corner office as CEO of Seattle’s Verity Credit Union.
How Does Louisiana FCU Give Technology A Voice At The Table?
January 30, 2023
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Eric Starkey became the credit union’s first CIO in 2021, bringing the needs of IT to the forefront and paving the way for an enterprise program.
Impact Strategies From January 2023
January 30, 2023
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A look back at strategies and ideas that help credit unions make an even bigger difference in the communities they serve.
CEO Onboarding: Laurie Butz, Capital Credit Union
January 23, 2023
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Listen before acting, and honor the past while embracing the future — words of wisdom to help a new chief executive settle into the role.
How Does BECU Embrace Its 3 Pillars Of DEI?
January 17, 2023
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The Washington credit union’s expansive strategy addresses not only employees and culture but also the needs of members and communities.
Flexible Benefits Attract — And Keep — Top Talent
January 2, 2023
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At Advancial, $750 goes a long way in helping employees manage surprise expenses.
CreditUnions.com 2022: Best Of Human Resources And Operations
December 26, 2022
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As we celebrate the holiday season, the office of Callahan & Associates will be closed Dec. 26 through Jan. 2. Enjoy this selection of the best of 2022, and we’ll see you in 2023. Mentoring Program Connects C-Suite Women With Young Black Professionals A six-week, 1-to-1 mentoring program connects white women in senior leadership
CreditUnions.com 2022: Best Of Impact
December 26, 2022
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10 ideas to inspire strategies that make a meaningful difference.
Impact Strategies From December 2022
December 19, 2022
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A look back at strategies and ideas that help credit unions make an even bigger difference in the communities they serve.
Soldiers Sample A Credit Union Career At AmeriCU
December 12, 2022
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An internship program at the New York cooperative helps military members transition into the civilian workforce.
CEO Onboarding: Tonita Webb, Verity Credit Union
Showing up as her true self helped Tonita Webb navigate her first foray into the corner office as CEO of Seattle’s Verity Credit Union.
How Does Louisiana FCU Give Technology A Voice At The Table?
Eric Starkey became the credit union’s first CIO in 2021, bringing the needs of IT to the forefront and paving the way for an enterprise ...
Impact Strategies From January 2023
A look back at strategies and ideas that help credit unions make an even bigger difference in the communities they serve.
CEO Onboarding: Laurie Butz, Capital Credit Union
Listen before acting, and honor the past while embracing the future — words of wisdom to help a new chief executive settle into the role.
How Does BECU Embrace Its 3 Pillars Of DEI?
The Washington credit union’s expansive strategy addresses not only employees and culture but also the needs of members and communities.
Flexible Benefits Attract — And Keep — Top Talent
At Advancial, $750 goes a long way in helping employees manage surprise expenses.
CreditUnions.com 2022: Best Of Human Resources And Operations
As we celebrate the holiday season, the office of Callahan & Associates will be closed Dec. 26 through Jan. 2. Enjoy this selection of the ...
CreditUnions.com 2022: Best Of Impact
10 ideas to inspire strategies that make a meaningful difference.
Impact Strategies From December 2022
A look back at strategies and ideas that help credit unions make an even bigger difference in the communities they serve.
Soldiers Sample A Credit Union Career At AmeriCU
An internship program at the New York cooperative helps military members transition into the civilian workforce.
Browse Topics
Credit Union Data Predicts Who Will Win Super Bowl 2026
Andrew Lepczyk
As Super Bowl LX nears, the Callahan Bowl prediction model says the Seahawks will see green en route to the Lombardi Trophy.
140 Million Reasons To Lend
Aaron Passman
Lending is evolving, and credit unions are adapting. This week, CreditUnions.com examines how shifting economic conditions are reshaping lending strategies.
Rethinking Auto Lending And The Choices Facing Credit Union Leaders
Callahan & Associates
Affordability pressures, extended loan terms, and shifting vehicle values are forcing institutions to look beyond familiar structures and reconsider how to balance risk and return.
What Credit Unions Can Do NOW To Launch And Expand Student Lending Programs
Callahan & Associates
Credit unions are uniquely well-positioned to guide members through uncertainty and fill essential funding gaps.
What Would A 10% Credit Card Rate Cap Mean For Credit Unions And Members?
Andrew Lepczyk
A closer look at the trade-offs of mandated lower credit card rates reveals a delicate balance between portfolio health and member access.
5 Tucson Credit Unions Join Forces For Affordable Housing
Savana Morie
A handful of regional credit unions pair up with the GoWest Foundation to offer 100% financing for eligible borrowers.
4 Important Exceptions To Track For Commercial Lending
Callahan & Associates
Learn how to identify, track, and manage four commercial lending exceptions to reduce risk, strengthen compliance, and streamline operations.
The Personal Loan Landscape Has Shifted
Aaron Passman
Declining savings rates and rising financial pressure are reshaping why members borrow, pushing credit unions to rethink lending strategies.
Simplify Credit Card Issuing For Sustainable Growth
Callahan & Associates
How can credit unions stay true to their mission while evolving to meet modern needs?
Will Ultra-Low Interest Rates Improve Housing Affordability?
Andrew Lepczyk
Ultra-low rates might feel like a boost to affordability, but they can create unintended challenges that ripple through housing markets, lenders, and the members credit unions serve.