How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
Lending, MX, And Paperless
December 23, 2019
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Four can’t-miss data points this week on CreditUnions.com.
New Year’s Resolution: Pitch The Paper In 2020
December 23, 2019
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Starting with personnel files, human resources at Generations FCU is now nearly 100% digitized. Here’s how the Lone Star State cooperative broke free from its paper habit.
A Reward Program That Takes The Cents Out Of Incentive
December 20, 2019
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The gaming approach employed by Community First Credit Union of Florida offers experiences rather than cash to high-performing branch staff.
The Art Of Choosing A Data Scientist
December 16, 2019
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How Wings Financial Credit Union uses internal partnerships to identify outsiders with the right aptitude and attitude.
Charter Changes, Data Scientists, Foundational Support
December 16, 2019
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Five can’t-miss data points this week on CreditUnions.com.
A Core Understanding
December 2, 2019
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Five can’t-miss data points this week on CreditUnions.com.
Build Competence. Inspire Confidence. Go Live.
December 2, 2019
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In advance of its core conversion go-live, Affinity Plus FCU designed a training program that fully prepared employees for technical changes while keeping them engaged in the larger process.
A Boost In Pay For Labor Day
November 12, 2019
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Credit unions across the country are boosting their minimum wage.
The AACUC’s King Day Message To The Movement
November 4, 2019
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The African-American Credit Union Coalition builds on credit unions’ history of empowering economic equality and inclusion.
California Coast And The Living Wage
November 4, 2019
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How the San Diego credit union is implementing a new compensation system and considering the living wage measure.
Lending, MX, And Paperless
Four can't-miss data points this week on CreditUnions.com.
New Year’s Resolution: Pitch The Paper In 2020
Starting with personnel files, human resources at Generations FCU is now nearly 100% digitized. Here’s how the Lone Star State cooperative broke free from its ...
A Reward Program That Takes The Cents Out Of Incentive
The gaming approach employed by Community First Credit Union of Florida offers experiences rather than cash to high-performing branch staff.
The Art Of Choosing A Data Scientist
How Wings Financial Credit Union uses internal partnerships to identify outsiders with the right aptitude and attitude.
Charter Changes, Data Scientists, Foundational Support
Five can't-miss data points this week on CreditUnions.com.
Build Competence. Inspire Confidence. Go Live.
In advance of its core conversion go-live, Affinity Plus FCU designed a training program that fully prepared employees for technical changes while keeping them engaged ...
A Boost In Pay For Labor Day
Credit unions across the country are boosting their minimum wage.
The AACUC’s King Day Message To The Movement
The African-American Credit Union Coalition builds on credit unions’ history of empowering economic equality and inclusion.
California Coast And The Living Wage
How the San Diego credit union is implementing a new compensation system and considering the living wage measure.
Browse Topics
Reflections From NACUSO Reimagine 2026
Alexandra Gekas
The annual conference offered insights on why service organizations remain a strategic asset for credit unions and how collaboration, AI, and advocacy are shaping what comes next.
Why Financial Empowerment Matters More Than Financial Literacy
Savana Morie
Alltru FCU stopped treating education as the end goal. Now, financial empowerment guides product design, access, and risk decisions.
42% Of U.S. Households Experience Financial Hardship
Tony Waltrich
More than 50 million U.S. households earn less than the minimum average income needed to cover basic costs of living.
Excite Foundation Breaks Down Barriers For Children’s Savings
Savana Morie
Automatic enrollment and community partnerships help the credit union foundation expand access to early savings for underserved families.
Consumers Are Financing The Future Any Way They Can
Aaron Passman
Studies show credit card debt and Buy Now, Pay Later usage continue to rise. Bigger increases could be around the corner.
Credit Human Redefines ‘Green’ In The Heart Of Texas
Savana Morie
The credit union completed a three acre headquarters campus in 2021 that offers 52% more space while consuming a fraction of the resources. It’s a model of how cooperatives can lead on sustainability without sacrificing performance.
CDFIs By The Numbers
Omar Shalabi
CDFI credit unions might be fewer in number, but their impact reaches millions of members, and their footprint highlights how targeted mission can translate into broad, measurable reach.
Serving The Underserved Without Accepting Preventable Fraud Losses
Callahan & Associates
Preventable fraud losses quietly erode credit union margins. The difference between a 25% and 6% loss rate isn’t risk. It’s execution.
Inside An In-School Model That Links Classrooms With College And Careers
Savana Morie
Holy Rosary Credit Union has embedded itself into a local high school’s career and technical education program, offering scholarships, internships, and courses eligible for college credit.
6 Credit Union Executive Priorities For 2026
Jay Johnson
Credit union leaders want to know where peers are placing their focus. These six priorities reflect how leadership teams are responding to change with intention and clarity.