How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
Let The Robots Automate. Let The Humans Serve.
May 6, 2019
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How a New Jersey credit union uses new tools to automate old jobs and free up staff to serve members better.
How To Teach An Old State New Tricks
May 2, 2019
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Maine’s people and traditions are changing. Infinity FCU, one of the state’s largest credit unions, is evolving with the times.
Chief Deposit Services Officer, A VITA(L) Need, And Card Growth
April 15, 2019
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Five can’t-miss data points this week on CreditUnions.com.
What’s In A Name: Chief Deposit Services Officer
April 15, 2019
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Eric Jenkins at Georgia United Credit Union puts an executive’s title to the goal of driving deposits to meet loan demand.
Best Of March 2019
April 1, 2019
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Based on March traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
Consumer Sentiments And Employee Insights (4Q 2018)
April 1, 2019
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Real comments from online review sites to inform strategies, policies, and practices.
Next-Level Member Experience. Right Here. Right Now.
March 29, 2019
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Clearview FCU has launched an enterprise-wide strategy to engage and delight members.
Maurice Smith On Leadership
February 25, 2019
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The CEO of LGFCU and Civic FCU discusses the importance of living with purpose, where he finds inspiration, and what credit unions really provide members.
Pass It On: A Referral Program That Works
February 22, 2019
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Member Mania couples a cash incentive with engagement expectations to draw in potential members as well as reward those who actively promote the credit union.
What Is Mid-Management’s Role In Strategy Development
February 13, 2019
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For many, thinking about the credit union as a whole is a brand-new experience.
Let The Robots Automate. Let The Humans Serve.
How a New Jersey credit union uses new tools to automate old jobs and free up staff to serve members better.
How To Teach An Old State New Tricks
Maine’s people and traditions are changing. Infinity FCU, one of the state’s largest credit unions, is evolving with the times.
Chief Deposit Services Officer, A VITA(L) Need, And Card Growth
Five can't-miss data points this week on CreditUnions.com.
What’s In A Name: Chief Deposit Services Officer
Eric Jenkins at Georgia United Credit Union puts an executive’s title to the goal of driving deposits to meet loan demand.
Best Of March 2019
Based on March traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
Consumer Sentiments And Employee Insights (4Q 2018)
Real comments from online review sites to inform strategies, policies, and practices.
Next-Level Member Experience. Right Here. Right Now.
Clearview FCU has launched an enterprise-wide strategy to engage and delight members.
Maurice Smith On Leadership
The CEO of LGFCU and Civic FCU discusses the importance of living with purpose, where he finds inspiration, and what credit unions really provide members.
Pass It On: A Referral Program That Works
Member Mania couples a cash incentive with engagement expectations to draw in potential members as well as reward those who actively promote the credit union.
Browse Topics
Reflections From NACUSO Reimagine 2026
Alexandra Gekas
The annual conference offered insights on why service organizations remain a strategic asset for credit unions and how collaboration, AI, and advocacy are shaping what comes next.
Why Financial Empowerment Matters More Than Financial Literacy
Savana Morie
Alltru FCU stopped treating education as the end goal. Now, financial empowerment guides product design, access, and risk decisions.
42% Of U.S. Households Experience Financial Hardship
Tony Waltrich
More than 50 million U.S. households earn less than the minimum average income needed to cover basic costs of living.
Excite Foundation Breaks Down Barriers For Children’s Savings
Savana Morie
Automatic enrollment and community partnerships help the credit union foundation expand access to early savings for underserved families.
Consumers Are Financing The Future Any Way They Can
Aaron Passman
Studies show credit card debt and Buy Now, Pay Later usage continue to rise. Bigger increases could be around the corner.
Credit Human Redefines ‘Green’ In The Heart Of Texas
Savana Morie
The credit union completed a three acre headquarters campus in 2021 that offers 52% more space while consuming a fraction of the resources. It’s a model of how cooperatives can lead on sustainability without sacrificing performance.
CDFIs By The Numbers
Omar Shalabi
CDFI credit unions might be fewer in number, but their impact reaches millions of members, and their footprint highlights how targeted mission can translate into broad, measurable reach.
Serving The Underserved Without Accepting Preventable Fraud Losses
Callahan & Associates
Preventable fraud losses quietly erode credit union margins. The difference between a 25% and 6% loss rate isn’t risk. It’s execution.
Inside An In-School Model That Links Classrooms With College And Careers
Savana Morie
Holy Rosary Credit Union has embedded itself into a local high school’s career and technical education program, offering scholarships, internships, and courses eligible for college credit.
6 Credit Union Executive Priorities For 2026
Jay Johnson
Credit union leaders want to know where peers are placing their focus. These six priorities reflect how leadership teams are responding to change with intention and clarity.
What Is Mid-Management’s Role In Strategy Development