How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
Lisa Ginter On Leadership
June 3, 2019
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The CEO of CommunityAmerica Credit Union talks about community impact, vision for teams, and why everything starts and ends with members.
Best Of May 2019
June 3, 2019
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Based on May traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
Consumer Sentiments And Employee Insights (1Q 2019)
June 1, 2019
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Real comments from online review sites to inform strategies, policies, and practices.
Advisory Councils, Continuous Improvement, And First Quarter Data
May 28, 2019
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Five can’t-miss data points this week on CreditUnions.com.
What’s In A Name: Director Of Continuous Improvement
May 28, 2019
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The efforts of Wayne Keels underpin SAFE Federal Credit Union’s member-focused, process-based business transformation.
An Advisory Council For College Students, By College Students
May 27, 2019
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At Harvard University Employees Credit Union, a council of five students helps the cooperative manage messages to undergrads.
Employee Survey Engenders Engagement
May 21, 2019
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This Bay State cooperative listens to and acts on employee feedback. And its staff knows it.
Retention, Payday Lending, And First Quarter Data
May 20, 2019
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Five can’t-miss data points this week on CreditUnions.com.
3 Secrets To Employee Retention And Executive Development
May 20, 2019
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Employee training and leadership development programs go hand in hand with succession planning. Find out how credit unions are dealing with the tight job market to retain the best employees and position them for leadership roles.
Let The Robots Automate. Let The Humans Serve.
May 6, 2019
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How a New Jersey credit union uses new tools to automate old jobs and free up staff to serve members better.
Lisa Ginter On Leadership
The CEO of CommunityAmerica Credit Union talks about community impact, vision for teams, and why everything starts and ends with members.
Best Of May 2019
Based on May traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
Consumer Sentiments And Employee Insights (1Q 2019)
Real comments from online review sites to inform strategies, policies, and practices.
Advisory Councils, Continuous Improvement, And First Quarter Data
Five can't-miss data points this week on CreditUnions.com.
What’s In A Name: Director Of Continuous Improvement
The efforts of Wayne Keels underpin SAFE Federal Credit Union’s member-focused, process-based business transformation.
An Advisory Council For College Students, By College Students
At Harvard University Employees Credit Union, a council of five students helps the cooperative manage messages to undergrads.
Employee Survey Engenders Engagement
This Bay State cooperative listens to and acts on employee feedback. And its staff knows it.
Retention, Payday Lending, And First Quarter Data
Five can't-miss data points this week on CreditUnions.com.
3 Secrets To Employee Retention And Executive Development
Employee training and leadership development programs go hand in hand with succession planning. Find out how credit unions are dealing with the tight job market ...
Let The Robots Automate. Let The Humans Serve.
How a New Jersey credit union uses new tools to automate old jobs and free up staff to serve members better.
Browse Topics
Future Bets For Fintech
Rebecca Wessler
Credit unions are making decisions about where to build, invest, and partner as they balance today’s priorities with tomorrow’s opportunities.
Future Bets From Today’s Credit Unions
Marc Rapport
Industry leaders share how they approach fintech investment, balancing immediate needs with longer-term bets while keeping member value and mission at the center.
Competing For Gen Z, SMBs, And The Future Of Money
Callahan & Associates
Credit unions that enable seamless movement between fiat and digital assets position themselves as a trusted on- and off-ramp.
The Financial Readiness Gap: Credit Unions Evaluate It Every Day. But Who Builds It?
Callahan & Associates
The credit unions that win the next generation will be the ones that showed up early, when young members were forming habits and deciding whom to trust.
Defending Your Credit Union Against Fraud Means Fighting Fire With Smarter Fire
Callahan & Associates
The challenge is no longer whether to adopt AI, but how to adopt it responsibly with the right governance, the right partners, and the right balance between technology and human oversight.
Digital Assets Are Coming For Payments. Are Credit Unions Ready?
Andrew Lepczyk
McKinsey projects trillions of dollars in growth across digital assets, with money movement emerging as one of the biggest opportunities.
The Long Game For Fintech At FORUM Credit Union
Marc Rapport
The Indiana cooperative blends internal development with selective partnerships to meet members’ needs today now while positioning for what’s next.
Mission Fed Weighs Fintech Returns Against Real-World Fit
Marc Rapport
The San Diego cooperative leans on its CUSO and the CURQL network to make fintech investments, but member needs still guide which solutions ultimately make it into the credit union’s operations.
AI Boot Camp Is More Than Basic Training At Clearview FCU
Aaron Passman
Hands-on work with artificial intelligence tools is future-proofing staff members, giving them the confidence to adopt new technology and embrace efficiencies.
Stable Economy. Strained Households.
Andrew Lepczyk
Wages briefly caught up with inflation, but rising costs have pushed them back into negative territory. Here’s what that shift means for member finances and credit union performance.