How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
Jim Minge On Leadership
January 21, 2019
No Comments
The CEO of Texas Trust Credit Union talks about what he’s learned through the years, how he found his way from auditor to credit union CEO, and why there’s no room for a big ego when it comes to helping members.
The Right Tools To Make Tough Decisions
January 14, 2019
No Comments
To create a culture of empowerment, Infinity FCU gives employees a vision to work toward, a decision-making model that managers stand behind, and ongoing training opportunities.
Great Hires And Tough Decisions
January 14, 2019
No Comments
Five can’t-miss data points this week on CreditUnions.com.
3 Ways To Make A Great Hire
January 14, 2019
No Comments
In a tight labor market, credit unions find creative ways to attract talent.
What’s In A Name: Chief Experience Officer
January 14, 2019
No Comments
Stacy Armijo works across her enterprise and the community to promote member service and brand awareness at Amplify Credit Union.
How To Balance Risk And Reward In 2019
January 9, 2019
No Comments
Credit unions must strike the right balance between the risks they take and the rewards they seek.
Macro-Economic And Industry Trends (3Q18)
January 9, 2019
No Comments
What credit unions need to know about members, lending, asset quality, share balances, and more at third quarter 2018.
Chris Leggett On Leadership
January 1, 2019
No Comments
The CEO of LGE Community Credit Union talks mentors, teams, and putting members first.
Consumer Sentiments And Employee Insights (3Q 2018)
January 1, 2019
No Comments
Real comments from online review sites to inform strategies, policies, and practices.
New Year’s Resolution: Build A Better Member Onboarding Program
December 31, 2018
No Comments
BECU used member insights to rebuild its onboarding process, acclimating members to the credit union in one-third of the time.
Jim Minge On Leadership
The CEO of Texas Trust Credit Union talks about what he’s learned through the years, how he found his way from auditor to credit union ...
The Right Tools To Make Tough Decisions
To create a culture of empowerment, Infinity FCU gives employees a vision to work toward, a decision-making model that managers stand behind, and ongoing training ...
Great Hires And Tough Decisions
Five can't-miss data points this week on CreditUnions.com.
3 Ways To Make A Great Hire
In a tight labor market, credit unions find creative ways to attract talent.
What’s In A Name: Chief Experience Officer
Stacy Armijo works across her enterprise and the community to promote member service and brand awareness at Amplify Credit Union.
How To Balance Risk And Reward In 2019
Credit unions must strike the right balance between the risks they take and the rewards they seek.
Macro-Economic And Industry Trends (3Q18)
What credit unions need to know about members, lending, asset quality, share balances, and more at third quarter 2018.
Chris Leggett On Leadership
The CEO of LGE Community Credit Union talks mentors, teams, and putting members first.
Consumer Sentiments And Employee Insights (3Q 2018)
Real comments from online review sites to inform strategies, policies, and practices.
New Year’s Resolution: Build A Better Member Onboarding Program
BECU used member insights to rebuild its onboarding process, acclimating members to the credit union in one-third of the time.
Browse Topics
Future Bets For Fintech
Rebecca Wessler
Credit unions are making decisions about where to build, invest, and partner as they balance today’s priorities with tomorrow’s opportunities.
Future Bets From Today’s Credit Unions
Marc Rapport
Industry leaders share how they approach fintech investment, balancing immediate needs with longer-term bets while keeping member value and mission at the center.
Competing For Gen Z, SMBs, And The Future Of Money
Callahan & Associates
Credit unions that enable seamless movement between fiat and digital assets position themselves as a trusted on- and off-ramp.
The Financial Readiness Gap: Credit Unions Evaluate It Every Day. But Who Builds It?
Callahan & Associates
The credit unions that win the next generation will be the ones that showed up early, when young members were forming habits and deciding whom to trust.
Defending Your Credit Union Against Fraud Means Fighting Fire With Smarter Fire
Callahan & Associates
The challenge is no longer whether to adopt AI, but how to adopt it responsibly with the right governance, the right partners, and the right balance between technology and human oversight.
Digital Assets Are Coming For Payments. Are Credit Unions Ready?
Andrew Lepczyk
McKinsey projects trillions of dollars in growth across digital assets, with money movement emerging as one of the biggest opportunities.
The Long Game For Fintech At FORUM Credit Union
Marc Rapport
The Indiana cooperative blends internal development with selective partnerships to meet members’ needs today now while positioning for what’s next.
Mission Fed Weighs Fintech Returns Against Real-World Fit
Marc Rapport
The San Diego cooperative leans on its CUSO and the CURQL network to make fintech investments, but member needs still guide which solutions ultimately make it into the credit union’s operations.
AI Boot Camp Is More Than Basic Training At Clearview FCU
Aaron Passman
Hands-on work with artificial intelligence tools is future-proofing staff members, giving them the confidence to adopt new technology and embrace efficiencies.
Stable Economy. Strained Households.
Andrew Lepczyk
Wages briefly caught up with inflation, but rising costs have pushed them back into negative territory. Here’s what that shift means for member finances and credit union performance.