How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
Happier Hours For Happier Members
July 26, 2018
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New technology at Pioneer FCU offers two ways members can bank on their own time.
Does Your Credit Union Have A Horticulturalist?
July 23, 2018
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Growing a productive company culture requires different care for “annuals” and “perennials.”
How To Build A BI Team That Drives Results
July 23, 2018
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Top-Level Takeaways MSUFCU began its business intelligence unit in 2014, and now has four specialists with their own focus areas. The team is providing targeted lists for outreach efforts such as e-statement adoption and credit card marketing campaigns. Predictive analytics and advanced techniques for identifying potential market opportunities are in development. Acting on member data
Employee Roundtables At Orange County’s Encourage Learning And Accountability
July 18, 2018
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The credit union’s quarterly MSR-only events facilitate peer-to-peer learning, best-practice sharing, and network building.
The Industry At-A-Glance, A New Branch Concept, What’s In A Name
July 16, 2018
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Five can’t-miss data points this week on CreditUnions.com.
What’s In A Name: Strategic Analytics And Member Insights Manager
July 16, 2018
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Mike Lindberg leads a team that unifies business intelligence and focuses on returning value to the members of Wings Financial.
Macro-Economic And Industry Trends (1Q18)
July 12, 2018
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What credit unions need to know about members, lending, asset quality, share balances, and more at first quarter 2018.
Dave Larson On Leadership
July 1, 2018
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The CEO of Affinity Plus discusses the importance of transparency, the benefit of leading a different kind of team, and the power behind the movement’s voices.
Consumer Sentiments And Employee Insights (1Q 2018)
July 1, 2018
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Real comments from online review sites to inform strategies, policies, and practices.
Say Anything: Why Prospective Employees Are Ghosting Prospective Employers
June 28, 2018
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Low unemployment, worker shortages, and normalized bad behavior has given rise to a new trend.
Happier Hours For Happier Members
New technology at Pioneer FCU offers two ways members can bank on their own time.
How To Build A BI Team That Drives Results
Top-Level Takeaways MSUFCU began its business intelligence unit in 2014, and now has four specialists with their own focus areas. The team is providing targeted ...
Employee Roundtables At Orange County’s Encourage Learning And Accountability
The credit union’s quarterly MSR-only events facilitate peer-to-peer learning, best-practice sharing, and network building.
The Industry At-A-Glance, A New Branch Concept, What’s In A Name
Five can’t-miss data points this week on CreditUnions.com.
What’s In A Name: Strategic Analytics And Member Insights Manager
Mike Lindberg leads a team that unifies business intelligence and focuses on returning value to the members of Wings Financial.
Macro-Economic And Industry Trends (1Q18)
What credit unions need to know about members, lending, asset quality, share balances, and more at first quarter 2018.
Dave Larson On Leadership
The CEO of Affinity Plus discusses the importance of transparency, the benefit of leading a different kind of team, and the power behind the movement’s ...
Consumer Sentiments And Employee Insights (1Q 2018)
Real comments from online review sites to inform strategies, policies, and practices.
Say Anything: Why Prospective Employees Are Ghosting Prospective Employers
Low unemployment, worker shortages, and normalized bad behavior has given rise to a new trend.
Browse Topics
A New Product Playbook Is Driving Change At Premier Credit Union
Savana Morie
In order to adopt a more proactive strategy, the Iowa cooperative is using a dedicated product development team to promote visibility and follow-through from idea to launch.
Meet The Finalists For The 2026 Innovation Series: AI-Powered Member Experience
Callahan & Associates
This year’s finalists are reimagining how credit unions can use AI to combine cutting-edge technology with old-school member service.
When Members Don’t Turn To FIs, They Turn To Friends And Family
Andrew Lepczyk
Financial advice comes in many forms. How can credits union make sure they are the No. 1 choice for their members?
Meet The Finalists For The 2026 Innovation Series: Reimagining The Lending Experience
Callahan & Associates
This year’s finalists are uncovering new ways to harness the power of technology to improve and expand lending across the industry.
A Small Match Builds Big Emergency Savings At Lake Trust
Aaron Passman
A program to help staffers improve their savings skills generated more than $200,000 in deposits and helped change participants’ financial habits.
Credit Union Data Predicts Who Will Win Super Bowl 2026
Andrew Lepczyk
As Super Bowl LX nears, the Callahan Bowl prediction model says the Seahawks will see green en route to the Lombardi Trophy.
140 Million Reasons To Lend
Aaron Passman
Lending is evolving, and credit unions are adapting. This week, CreditUnions.com examines how shifting economic conditions are reshaping lending strategies.
Rethinking Auto Lending And The Choices Facing Credit Union Leaders
Callahan & Associates
Affordability pressures, extended loan terms, and shifting vehicle values are forcing institutions to look beyond familiar structures and reconsider how to balance risk and return.
What Credit Unions Can Do NOW To Launch And Expand Student Lending Programs
Callahan & Associates
Credit unions are uniquely well-positioned to guide members through uncertainty and fill essential funding gaps.
What Would A 10% Credit Card Rate Cap Mean For Credit Unions And Members?
Andrew Lepczyk
A closer look at the trade-offs of mandated lower credit card rates reveals a delicate balance between portfolio health and member access.
Does Your Credit Union Have A Horticulturalist?