How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
New Job Titles Reflect Important Aspirations
May 21, 2018
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Credit union title changes demonstrate the movement’s stance on member service.
Speak Credit Union, Re-Imagine HR, And More
May 14, 2018
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Five can’t-miss data points this week on CreditUnions.com.
What’s In A Name: Emerging Channels Innovation Architect
May 14, 2018
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Adele Glenn holds together the present while building for the future at Credit Human FCU.
A Re-Imagining Of HR
May 14, 2018
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A well-timed retirement helped PSECU re-think what it was doing with its human resources and how the cooperative could better support employees.
Empower FCU Grants The Gift Of First-Time Homeownership
May 8, 2018
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How an FHLB down payment assistance program helps Empower FCU build a purchase-heavy real estate portfolio.
Best Of April 2018
April 30, 2018
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Based on April traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
How To Create A Vibrant Culture
April 23, 2018
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To go along with a name change, this Illinois credit union shifted its overall culture.
Peer Mentors Help New Branches Get Up And Running
April 23, 2018
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A new branch concept and new teller model requires a creative take to staffing at an Oregon credit union.
A Vibrant Culture, Mortgages By The Numbers, And More
April 23, 2018
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Five can’t-miss data points this week on CreditUnions.com.
Pay To Quit, An Intense Card Conversion, And More
April 16, 2018
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Five can’t-miss data points this week on CreditUnions.com.
Speak Credit Union, Re-Imagine HR, And More
Five can’t-miss data points this week on CreditUnions.com.
What’s In A Name: Emerging Channels Innovation Architect
Adele Glenn holds together the present while building for the future at Credit Human FCU.
A Re-Imagining Of HR
A well-timed retirement helped PSECU re-think what it was doing with its human resources and how the cooperative could better support employees.
Empower FCU Grants The Gift Of First-Time Homeownership
How an FHLB down payment assistance program helps Empower FCU build a purchase-heavy real estate portfolio.
Best Of April 2018
Based on April traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
How To Create A Vibrant Culture
To go along with a name change, this Illinois credit union shifted its overall culture.
Peer Mentors Help New Branches Get Up And Running
A new branch concept and new teller model requires a creative take to staffing at an Oregon credit union.
A Vibrant Culture, Mortgages By The Numbers, And More
Five can’t-miss data points this week on CreditUnions.com.
Pay To Quit, An Intense Card Conversion, And More
Five can’t-miss data points this week on CreditUnions.com.
Browse Topics
Future Bets For Fintech
Rebecca Wessler
Credit unions are making decisions about where to build, invest, and partner as they balance today’s priorities with tomorrow’s opportunities.
Future Bets From Today’s Credit Unions
Marc Rapport
Industry leaders share how they approach fintech investment, balancing immediate needs with longer-term bets while keeping member value and mission at the center.
Competing For Gen Z, SMBs, And The Future Of Money
Callahan & Associates
Credit unions that enable seamless movement between fiat and digital assets position themselves as a trusted on- and off-ramp.
The Financial Readiness Gap: Credit Unions Evaluate It Every Day. But Who Builds It?
Callahan & Associates
The credit unions that win the next generation will be the ones that showed up early, when young members were forming habits and deciding whom to trust.
Defending Your Credit Union Against Fraud Means Fighting Fire With Smarter Fire
Callahan & Associates
The challenge is no longer whether to adopt AI, but how to adopt it responsibly with the right governance, the right partners, and the right balance between technology and human oversight.
Digital Assets Are Coming For Payments. Are Credit Unions Ready?
Andrew Lepczyk
McKinsey projects trillions of dollars in growth across digital assets, with money movement emerging as one of the biggest opportunities.
The Long Game For Fintech At FORUM Credit Union
Marc Rapport
The Indiana cooperative blends internal development with selective partnerships to meet members’ needs today now while positioning for what’s next.
Mission Fed Weighs Fintech Returns Against Real-World Fit
Marc Rapport
The San Diego cooperative leans on its CUSO and the CURQL network to make fintech investments, but member needs still guide which solutions ultimately make it into the credit union’s operations.
AI Boot Camp Is More Than Basic Training At Clearview FCU
Aaron Passman
Hands-on work with artificial intelligence tools is future-proofing staff members, giving them the confidence to adopt new technology and embrace efficiencies.
Stable Economy. Strained Households.
Andrew Lepczyk
Wages briefly caught up with inflation, but rising costs have pushed them back into negative territory. Here’s what that shift means for member finances and credit union performance.
New Job Titles Reflect Important Aspirations