How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
Compensation Across The Country
November 29, 2017
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How closely does cost of living align with salary and benefits in the credit union industry?
4 Ways To Build A Better Credit Card Program
November 13, 2017
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A razor-sharp focus on four areas of credit card lending helps credit unions operate a program that supports critical priorities, provides income, and deepens member relationships.
Erin Mendez On Leadership
November 2, 2017
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Erin Mendez, CEO at Patelco Credit Union, describes how changing a culture requires tough decisions, collaborative work, and faith in those around you.
Leading Without A Leader And Credit Level Advocacy
October 16, 2017
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Five can’t-miss data points featured this week on CreditUnions.com.
Life Without A CEO: How Interim Support And Cross-Communication Created A Succession Success Story
October 16, 2017
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Kathy Elser talks about her first six months at the helm of SF Fire Credit Union.
Replacing Cards In A Breach And Lessons In Leadership
October 10, 2017
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Four can’t-miss data points featured this week on CreditUnions.com.
Remote CEOs, Revenue Drivers, ERM Committees
September 25, 2017
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Five can’t-miss data points featured this week on CreditUnions.com.
The Benefits Of A Remote CEO
September 22, 2017
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In this Q&A, Terry Settle of Old Ocean FCU talks about serving as a remote CEO, the range of opportunities the model has presented, and the similarities with the models of larger credit unions.
Put Your Data Where Your Mouth Is
September 22, 2017
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The much-publicized Google memo got me thinking. Finance is a traditionally male-dominated field. In credit union land, 51.4% of CEOs are female yet collectively manage only 18.5% of the industry’s assets.
A Novel Approach To Employee Onboarding
September 18, 2017
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Yolo FCU wants new hires to fully understand its brand from the get-go, so it moved employee onboarding from HR to marketing.
Compensation Across The Country
How closely does cost of living align with salary and benefits in the credit union industry?
Erin Mendez On Leadership
Erin Mendez, CEO at Patelco Credit Union, describes how changing a culture requires tough decisions, collaborative work, and faith in those around you.
Leading Without A Leader And Credit Level Advocacy
Five can't-miss data points featured this week on CreditUnions.com.
Life Without A CEO: How Interim Support And Cross-Communication Created A Succession Success Story
Kathy Elser talks about her first six months at the helm of SF Fire Credit Union.
Replacing Cards In A Breach And Lessons In Leadership
Four can't-miss data points featured this week on CreditUnions.com.
Remote CEOs, Revenue Drivers, ERM Committees
Five can't-miss data points featured this week on CreditUnions.com.
The Benefits Of A Remote CEO
In this Q&A, Terry Settle of Old Ocean FCU talks about serving as a remote CEO, the range of opportunities the model has presented, and ...
Put Your Data Where Your Mouth Is
The much-publicized Google memo got me thinking. Finance is a traditionally male-dominated field. In credit union land, 51.4% of CEOs are female yet collectively manage ...
A Novel Approach To Employee Onboarding
Yolo FCU wants new hires to fully understand its brand from the get-go, so it moved employee onboarding from HR to marketing.
Browse Topics
Credit Human Redefines ‘Green’ In The Heart Of Texas
Savana Morie
The credit union completed a three acre headquarters campus in 2021 that offers 52% more space while consuming a fraction of the resources. It’s a model of how cooperatives can lead on sustainability without sacrificing performance.
CDFIs By The Numbers
Omar Shalabi
CDFI credit unions might be fewer in number, but their impact reaches millions of members, and their footprint highlights how targeted mission can translate into broad, measurable reach.
Serving The Underserved Without Accepting Preventable Fraud Losses
Callahan & Associates
Preventable fraud losses quietly erode credit union margins. The difference between a 25% and 6% loss rate isn’t risk. It’s execution.
Inside An In-School Model That Links Classrooms With College And Careers
Savana Morie
Holy Rosary Credit Union has embedded itself into a local high school’s career and technical education program, offering scholarships, internships, and courses eligible for college credit.
6 Credit Union Executive Priorities For 2026
Jay Johnson
Credit union leaders want to know where peers are placing their focus. These six priorities reflect how leadership teams are responding to change with intention and clarity.
What’s Next For Credit Union Earnings?
Omar Shalabi
As margin support begins to fade, earnings performance is becoming more sensitive to revenue mix and harder to interpret through public reporting alone.
The Great Wealth Transfer Is Also A Relationship Transfer
Savana Morie
Harvard FCU combines digital estate planning with human financial guidance to support positive, proactive wealth transfer across generations.
The Lending Lag Is Real, And Here’s What Smaller Credit Unions Can Do About It
Callahan & Associates
Discover how small to midsize credit unions can weather the economic headwinds hitting their communities right now.
Fresh Risks For Financial Markets
Jason Haley
Look beyond the headlines to better understand what is driving current market trends and how they could impact credit union investment portfolios.
What’s In A Name: AVP Of Member Insights
Aaron Passman
At Service Credit Union, Dave Widener connects data, strategy, and culture to shape better outcomes for members.
4 Ways To Build A Better Credit Card Program