How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
Judy Soules On Leadership
September 1, 2017
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The CFO for One Credit Union in Vermont talks early lessons, inspiration, and hopes for the future.
Consumer Sentiments And Employee Insights (2Q 2017)
September 1, 2017
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Real comments from online review sites to inform strategies, policies, and practices.
Tips To Help Internal Candidates Succeed As CEO
August 30, 2017
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Andy Grimm has been with Apple FCU for more than 20 years, but he’s been CEO for less than two months. In this Q&A, the chief executive offers advice for old-timers taking on a new role.
Internal CEO Candidates, Deposit Specials, And The Bottom Line
August 25, 2017
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Five can’t-miss data points featured this week on CreditUnions.com.
Female CEO Performance, Mortgage Lending, And Auto Market Share
August 21, 2017
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Five can’t-miss data points featured this week on CreditUnions.com.
A Strategy To Retain Employees And Develop Leaders
August 18, 2017
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Grow Financial’s in-house program helps ambitious staffers cultivate important skills.
Retain Employees, Develop Leaders, Catch Skimmers
August 14, 2017
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Five can’t-miss data points featured this week on CreditUnions.com.
Strategize Today To Ensure Smooth Successions Tomorrow
August 11, 2017
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The impending retirement of Truity Credit Union’s CEO prompted the cooperative to prepare for other C-suite departures.
A CEO Transition 18 Months In The Making
August 7, 2017
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A long-term approach to succession at Tower FCU ensured a smooth passing of the torch at the top level of leadership.
4 Ways To Cultivate The Corner Office
August 1, 2017
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How Arizona’s largest credit union acquires top talent for its professional, management, and senior leadership roles.
Judy Soules On Leadership
The CFO for One Credit Union in Vermont talks early lessons, inspiration, and hopes for the future.
Consumer Sentiments And Employee Insights (2Q 2017)
Real comments from online review sites to inform strategies, policies, and practices.
Tips To Help Internal Candidates Succeed As CEO
Andy Grimm has been with Apple FCU for more than 20 years, but he's been CEO for less than two months. In this Q&A, the ...
Internal CEO Candidates, Deposit Specials, And The Bottom Line
Five can't-miss data points featured this week on CreditUnions.com.
Female CEO Performance, Mortgage Lending, And Auto Market Share
Five can't-miss data points featured this week on CreditUnions.com.
A Strategy To Retain Employees And Develop Leaders
Grow Financial’s in-house program helps ambitious staffers cultivate important skills.
Retain Employees, Develop Leaders, Catch Skimmers
Five can't-miss data points featured this week on CreditUnions.com.
Strategize Today To Ensure Smooth Successions Tomorrow
The impending retirement of Truity Credit Union’s CEO prompted the cooperative to prepare for other C-suite departures.
A CEO Transition 18 Months In The Making
A long-term approach to succession at Tower FCU ensured a smooth passing of the torch at the top level of leadership.
4 Ways To Cultivate The Corner Office
How Arizona’s largest credit union acquires top talent for its professional, management, and senior leadership roles.
Browse Topics
Cost Pressures Are Changing Member Behavior
Savana Morie
First quarter data shows how rising costs are pushing consumers toward flexibility and reshaping borrowing and saving habits.
WSECU Invests In Innovation To Solve Pain Points
Marc Rapport
A dedicated CUSO holding company allows WSECU to move beyond building and back fintech partners it helps shape and scale.
When Employees Own Culture, Service Follows
Savana Morie
Advancial FCU links internal service standards, employee feedback, and peer recognition to create a more consistent experience for both staff and members.
How MSUFCU Builds And Backs Fintech Solutions
Marc Rapport
MSUFCU takes a hands-on approach to fintech, piloting solutions through its in-house lab before scaling and backing them through a wholly owned CUSO.
Members Demand Digital, But They Want Branches, Too
Savana Morie
Affinity Plus FCU has a clear member service mantra: digital for daily, human when it’s hard. Its CEO and CFO share what that looks like in practice.
How A Holding Company Helps Service Credit Union Win At Fintech
Marc Rapport
The New Hampshire cooperative shares how its fintech arm, Service Ventures, evaluates investments, balances risk, and defines success.
Future Bets From Today’s Credit Unions
Marc Rapport
Industry leaders share how they approach fintech investment, balancing immediate needs with longer-term bets while keeping member value and mission at the center.
AI Adoption Is Growing. Are Credit Unions Keeping Pace?
Andrew Lepczyk
New data from Gallup shows half of all employees who work for companies that pay for AI tools use them. Credit unions are building their own momentum.
A Credit Union Bond Beyond Bloodlines
Aaron Passman
For Mike and Dave Valentine, the family business just happens to be credit unions. The father-son duo talk leadership styles, cooperative values, and the lessons they’ve learned from each other along the way.
Connection And Caring Matter As Much As Knowledge And Resources
Chris Howard
People who are truly financially thriving have both means and a sense of security that comes from confidence about the future. Building that kind of emotional engagement requires a deliberate design of everyday interactions.