How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
The Year Of The Employee
February 3, 2017
No Comments
How an Iowa credit union took employee appreciation to the next level.
4 Tips To Make Disruption Work For You
January 30, 2017
No Comments
The concern around disruption in financial services is greater than ever before, but your credit union can take critical steps now to look at disruption through a different lens.
The Secret Behind Member Behavior
January 23, 2017
No Comments
A new approach to member service helps credit unions better understand the underlying needs of members and serve them more effectively.
Speed Dating, McDonald’s, And Credit Union Products
January 19, 2017
No Comments
More options might seem like a good idea, but streamlined offerings also benefit both credit unions and their members.
A Strategy To Offer In-House Education
January 19, 2017
No Comments
Ardent Credit Union looks to a nearby university to offer advanced education to motivated employees.
How A Department Re-Org Supports Proficiency Across 5 Business Lines
January 18, 2017
No Comments
To keep up with share growth and diversity, Interra Credit Union rebuilt its lending department into five divisions, including agribusiness, business services, and more.
5 Tips To Survive Multiple Mergers
January 16, 2017
No Comments
Public Service Credit Union shares lesson gleaned from completing two mergers and one assumption in four months.
6 Ways To Say Yes To The Request
January 10, 2017
No Comments
In an increasingly competitive lending environment, these six practices are helping credit unions serve members better and make decisions quickly.
Best Of Human Resources 2016
January 7, 2017
No Comments
Innovative credit unions share their approaches to evaluations, training, and staffing.
10 Great Articles No One Read In 2016
January 4, 2017
No Comments
Overlooked editorial gems provide insight and inspiration for the challenges and opportunities that lay ahead in 2017.
The Year Of The Employee
How an Iowa credit union took employee appreciation to the next level.
The Secret Behind Member Behavior
A new approach to member service helps credit unions better understand the underlying needs of members and serve them more effectively.
Speed Dating, McDonald’s, And Credit Union Products
More options might seem like a good idea, but streamlined offerings also benefit both credit unions and their members.
A Strategy To Offer In-House Education
Ardent Credit Union looks to a nearby university to offer advanced education to motivated employees.
How A Department Re-Org Supports Proficiency Across 5 Business Lines
To keep up with share growth and diversity, Interra Credit Union rebuilt its lending department into five divisions, including agribusiness, business services, and more.
5 Tips To Survive Multiple Mergers
Public Service Credit Union shares lesson gleaned from completing two mergers and one assumption in four months.
6 Ways To Say Yes To The Request
In an increasingly competitive lending environment, these six practices are helping credit unions serve members better and make decisions quickly.
Best Of Human Resources 2016
Innovative credit unions share their approaches to evaluations, training, and staffing.
10 Great Articles No One Read In 2016
Overlooked editorial gems provide insight and inspiration for the challenges and opportunities that lay ahead in 2017.
Browse Topics
What Makes Good AI Policy? Start With Curiosity And Accountability.
Marc Rapport
As credit unions move from experimentation to adoption, leaders offer firsthand knowledge on what separates weak policies from strong ones that actually work.
Governance And Guardrails Help Credit Unions Navigate AI
Aaron Passman
How Members Cooperative focuses on structure, oversight, and clear expectations to ensure AI supports, not undermines, long term strategy.
What’s In A Name: Chief AI Officer
Aaron Passman
As Hudson Valley Credit Union’s artificial intelligence chief, Preetha Sekharan holds a rare role in the industry, but it’s one that is likely to become far more common in the future.
All Eyes On AI
Aaron Passman
Artificial intelligence for credit unions has moved from a future concept to today’s full-fledged leadership and governance challenge.
The Callahan Guide To The 2026 Final Four
Tony Waltrich
What happens when credit union performance data meets March Madness? Callahan’s proprietary model breaks down state-level results to forecast who takes home the hardware.
A Rewards Program That Relies On Relationships, Not Usage
Savana Morie
Nuvision’s Added Advantage program tracks member engagement across the credit union, then rewards relationships through better pricing and other perks.
Innovations Financial Bets Big On Small Business Lending
Aaron Passman
CDFI grant funding helps the Florida cooperative offer microloans for small businesses after many banks pulled out of its market.
How Marine Credit Union Shifted Its Foundation From Siloed To Symbiotic
Savana Morie
By aligning governance, leadership, and day to day operations, Marine Credit Union transformed its foundation from a parallel operation into a visible extension of the credit union brand.
How Today’s Market Is Stress-Testing Credit Union And Bank Earnings Models
Andrew Lepczyk
Credit union and bank earnings reflect different business objectives. Those differences matter for how financial institutions serve their markets.
How Does BCU Put AI Policy Into Practice?
Marc Rapport
AI governance matters as much as innovation when it comes to AI. Learn how BCU built an AI practice that prioritizes data integrity, risk management, and real world decision making.
4 Tips To Make Disruption Work For You