How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
Training And Development At Today’s Credit Union
May 30, 2016
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Results from the Callahan & Associates Training and Development Survey, completed by HR managers at credit unions nationwide, reveal how programs have adapted to changes in people, technology, and the industry.
When It Comes To Millennial Hiring, Who Is Interviewing Whom?
May 30, 2016
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To retain possibly restless new hires, credit unions are investing in ideation programs, career development, and community service.
How Local Government Federal Credit Union Ensures Equal Pay
May 30, 2016
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The North Carolina credit union closes the gender gap with transparency and a market-based salary structure.
An Innovative Approach To Millennial Hiring
May 30, 2016
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Michigan State University FCU’s new Financial Innovation and Education Center promises to introduce a new generation to the credit union industry.
How To Hire And Train The Right Team
May 30, 2016
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This week, CreditUnions.com looks at hiring and training strategies from credit unions across the industry.
It’s Not Just Lunch
May 23, 2016
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This week, CreditUnions.com features case studies of credit unions tackling one of five aspects of a strong SEG relationship.
Staff Leads the Way in a Growing Credit Union
April 29, 2016
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Members “First” Community Credit Union’s community work, good products, and products-per-member ratio contribute to its healthy numbers.
Building a Strong Branch Network
April 29, 2016
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America First Federal Credit Union added six new branches in 2007 to their existing 70.
Show Them the Money
April 29, 2016
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Tyndall’s performance-based culture maximizes efficiency and incentivizes employees.
Knowledge is Power: Preparing for Growth in 2010
April 29, 2016
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Proper training programs are essential to maximizing employee retention and performance in addition to increasing total credit union productivity.
Training And Development At Today’s Credit Union
Results from the Callahan & Associates Training and Development Survey, completed by HR managers at credit unions nationwide, reveal how programs have adapted to changes ...
When It Comes To Millennial Hiring, Who Is Interviewing Whom?
To retain possibly restless new hires, credit unions are investing in ideation programs, career development, and community service.
How Local Government Federal Credit Union Ensures Equal Pay
The North Carolina credit union closes the gender gap with transparency and a market-based salary structure.
An Innovative Approach To Millennial Hiring
Michigan State University FCU’s new Financial Innovation and Education Center promises to introduce a new generation to the credit union industry.
How To Hire And Train The Right Team
This week, CreditUnions.com looks at hiring and training strategies from credit unions across the industry.
It’s Not Just Lunch
This week, CreditUnions.com features case studies of credit unions tackling one of five aspects of a strong SEG relationship.
Staff Leads the Way in a Growing Credit Union
Members "First" Community Credit Union's community work, good products, and products-per-member ratio contribute to its healthy numbers.
Building a Strong Branch Network
America First Federal Credit Union added six new branches in 2007 to their existing 70.
Show Them the Money
Tyndall's performance-based culture maximizes efficiency and incentivizes employees.
Knowledge is Power: Preparing for Growth in 2010
Proper training programs are essential to maximizing employee retention and performance in addition to increasing total credit union productivity.
Browse Topics
What Makes Good AI Policy? Start With Curiosity And Accountability.
Marc Rapport
As credit unions move from experimentation to adoption, leaders offer firsthand knowledge on what separates weak policies from strong ones that actually work.
Governance And Guardrails Help Credit Unions Navigate AI
Aaron Passman
How Members Cooperative focuses on structure, oversight, and clear expectations to ensure AI supports, not undermines, long term strategy.
What’s In A Name: Chief AI Officer
Aaron Passman
As Hudson Valley Credit Union’s artificial intelligence chief, Preetha Sekharan holds a rare role in the industry, but it’s one that is likely to become far more common in the future.
All Eyes On AI
Aaron Passman
Artificial intelligence for credit unions has moved from a future concept to today’s full-fledged leadership and governance challenge.
The Callahan Guide To The 2026 Final Four
Tony Waltrich
What happens when credit union performance data meets March Madness? Callahan’s proprietary model breaks down state-level results to forecast who takes home the hardware.
A Rewards Program That Relies On Relationships, Not Usage
Savana Morie
Nuvision’s Added Advantage program tracks member engagement across the credit union, then rewards relationships through better pricing and other perks.
Innovations Financial Bets Big On Small Business Lending
Aaron Passman
CDFI grant funding helps the Florida cooperative offer microloans for small businesses after many banks pulled out of its market.
How Marine Credit Union Shifted Its Foundation From Siloed To Symbiotic
Savana Morie
By aligning governance, leadership, and day to day operations, Marine Credit Union transformed its foundation from a parallel operation into a visible extension of the credit union brand.
How Today’s Market Is Stress-Testing Credit Union And Bank Earnings Models
Andrew Lepczyk
Credit union and bank earnings reflect different business objectives. Those differences matter for how financial institutions serve their markets.
How Does BCU Put AI Policy Into Practice?
Marc Rapport
AI governance matters as much as innovation when it comes to AI. Learn how BCU built an AI practice that prioritizes data integrity, risk management, and real world decision making.