HR & Training

Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.

Top HR & Training Articles

Features

Misinformation Is Everywhere. How Can Credit Unions Fight It?

Financial misinformation spreads fast. Here’s how two credit unions ensure their members receive accurate, trustworthy guidance in addition to quality services.
Features

Need Fresh Ideas? Think Outside The Management Circle.

To instill a culture of innovation, Canvas Credit Union makes it easier for front-line employees to present new ideas to executives.
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What’s In A Name: Director Of Multicultural Engagement

Mountain America’s Jennifer Tarazon helps create quality member experiences, no matter a member’s background.
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American 1 Promotes Financial Wellness From Shelter To Stability

A partnership that helps the homeless wouldn’t be nearly as successful without the right people in the right seats — but that means more than ...
Features

Insights From The Outside: Christopher Hendry

The IC Federal Credit Union chief reflects on how decades spent outside of financial services have shaped his approach to credit union leadership.
Features

How ITM Strategy Became A Catalyst For Organizational Growth At Public Service

Indiana-based Public Service launched ITMs as part of a broader pivot to deepen member service.
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Affinity FCU Manages Change From The Inside Out

An executive in charge of communications and change management aligns people and purpose to create lasting organizational impact.
Features

Best Of 2024: Driving Employee Engagement

Employee engagement was a top credit union priority in 2024, as the industry worked to tackle challenges like mental health, financial wellness, change management, and ...
Features

Best Of 2024: Building Vibrant Communities

Credit unions in 2024 leveraged data, mobile branches, and innovative housing solutions to empower underserved communities, foster diversity, and create lasting member connections.
Industry Insights

Everything Is More Expensive For Everyone

With the Fed poised to continue cutting interest rates, the near-term outlook for the credit union earnings model is much more promising.
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