Strategies To Enhance Mortgage Efficiency Without Cutting Jobs
Credit unions are shuffling staff and reimagining operations to make up for a slowdown in home lending.
Lending
Our Lending page is the spot for credit union strategies on product development, operations, and pricing.
Top Lending Articles
The Art Of Selling On Social Media
Credit unions are navigating regulatory compliance and setting guidelines to help mortgage, investment, and deposit teams gain more traction on social.
2024 Lending Outlook: Hopes, Fears, And Serving Members In The Year Ahead
Forget the Beige Book — these credit union executives offer insights on what it will take to see green.
Merger Notice On The Wall. How To Make Members Care At All?
March 22, 2017
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The debate over credit union mergers should be about engaging member-owners as much as throwing shade at sales jobs by self-serving insiders.
Key Advice For A Credit Union Turnaround
March 20, 2017
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When Keys FCU put itself into voluntary conservatorship in 2009, its leaders and staff knew rebuilding together was the only way to save the credit union.
How I Didn’t Spend My Spring Break
March 20, 2017
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30% of college students surveyed for a LendEDU study said they used student loan money for spring break. That’s their business … and their burden.
How 2 Credit Unions Became Leaders In 12-Month Loan Growth
March 15, 2017
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A California credit union buys loans to ease excess liquidity while a Colorado crew sells first mortgages to firefighters.
Credit Union “Sales” Use Secrecy To Undermine The Movement
March 8, 2017
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Some mergers now appear to be little more than bank-like takeovers, without the transparency.
Don’t Stereotype Me. Compete For Me.
March 7, 2017
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To serve consumers of alternative financial services, credit unions must first understand who they are and what they want.
A Look At Credit Union Lending In 2016
March 6, 2017
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The strong lending growth posted by U.S. credit unions in fourth quarter 2016 is an apt wrap-up for a successful year.
How To Score With HELOCs
March 6, 2017
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Targeted promotions generate enough volume to make up for the smaller margin on home equity lines at SECU of Maryland.
Strengthening Portfolio Performance Is Critical In Today’s Auto Lending Marketplace
March 6, 2017
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The inability to properly measure, manage, and predict risk appropriately has been the ruin of many a lender.
Centralized Lending Leads To Triple The Consumer Loans
March 6, 2017
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Credit Union of Southern California moved to a centralized lending environment in summer 2016. Here’s how the credit union built its team and adjusted policies.
Key Advice For A Credit Union Turnaround
When Keys FCU put itself into voluntary conservatorship in 2009, its leaders and staff knew rebuilding together was the only way to save the credit ...
How I Didn’t Spend My Spring Break
30% of college students surveyed for a LendEDU study said they used student loan money for spring break. That’s their business … and their burden. ...
How 2 Credit Unions Became Leaders In 12-Month Loan Growth
A California credit union buys loans to ease excess liquidity while a Colorado crew sells first mortgages to firefighters.
Credit Union “Sales” Use Secrecy To Undermine The Movement
Some mergers now appear to be little more than bank-like takeovers, without the transparency.
Don’t Stereotype Me. Compete For Me.
To serve consumers of alternative financial services, credit unions must first understand who they are and what they want.
A Look At Credit Union Lending In 2016
The strong lending growth posted by U.S. credit unions in fourth quarter 2016 is an apt wrap-up for a successful year.
How To Score With HELOCs
Targeted promotions generate enough volume to make up for the smaller margin on home equity lines at SECU of Maryland.
Strengthening Portfolio Performance Is Critical In Today’s Auto Lending Marketplace
The inability to properly measure, manage, and predict risk appropriately has been the ruin of many a lender.
Centralized Lending Leads To Triple The Consumer Loans
Credit Union of Southern California moved to a centralized lending environment in summer 2016. Here’s how the credit union built its team and adjusted policies.
Browse Topics
How A Florida Credit Union Rebuilt Retention After The Great Resignation
Marc Rapport
Longer onboarding, focus groups, and peer leadership help Community First retain strong employees year after year.
What’s In A Name: Chief Efficiency Officer
Savana Morie
Kelli Wisner-Frank serves as the linchpin between finance and innovation at Community Choice Credit Union, aligning automation, smarter processes, and cost discipline to turn behind the scenes fixes into front line — and bottom-line — wins.
How SWBC’s Contact Center Solutions Help Financial Institutions Stay Connected
Callahan & Associates
Delivering human-centered service in a digital world is no longer a luxury for credit union contact centers — it’s a necessity.
Amanda Garabedian On Leadership
Savana Morie
The CEO of Adventure Credit Union shares tips to maintain credibility amid rapid executive turnover and organizational change.
FedChoice Is Ready For The Next Government Shutdown – Whenever It Comes
Aaron Passman
A cross-functional team comprising nearly 20% of staff helped the Maryland-based credit union manage the crisis while staying focused on helping members.
Financial Nihilism Is Real, But How Can Credit Unions Respond?
Andrew Lepczyk
When money stops making sense, people suffer a crisis of financial confidence. Now’s the time to reconnect with members to help them establish long-term stability.
Exit Interview: Cheryl Sio, MembersAlliance Credit Union
Marc Rapport
From the teller line to the corner office, CEO Cheryl Sio’s story spans five decades of industry transformation and enduring leadership lessons.
What Was Once A Safe Corner Of Credit Union Portfolios Is Now A Source Of Pain
Callahan & Associates
Structured protection strategies provide potentially higher long-term total returns than bonds while muting the volatility and downside risk traditionally associated with equities.
Jim Morrell On Leadership
Aaron Passman
The CEO of Peninsula Community Federal Credit Union highlights how active listening and lessons from the basket ball court shape a culture of inclusive banking that serves members and employees.
2026 Begins With Market Sentiment Similar To 2025
Jason Haley
Look beyond the headlines to better understand what is driving current market trends and how they could impact credit union investment portfolios.
Merger Notice On The Wall. How To Make Members Care At All?