Industry Trends: Human Capital (3Q19)
As employee productivity rises industrywide, so, too, does compensation.
As employee productivity rises industrywide, so, too, does compensation.
The loan-to-share ratio falls, and other can’t-miss insights from Callahan’s quarterly webinar.
Loan originations dropped in the first quarter of 2019, but a pickup in activity in the second quarter has started to turn the tide.
Consumer protections apply equally to in-house and outsourced collections teams, and training for compliance should be a priority.
Turnaround times, member service, benefit from efficient LOS processes, especially in an environment of falling interest rates.
Annual credit union loan growth was slower in 2018 than in 2017, but there is still evidence that loan demand remains robust.
People in the know share what they know as the new year unfolds.
First quarter lending at credit unions contributed to an expanding balance sheet.
Callahan & Associates surveyed 333 credit unions to learn about automated decisioning practices in the consumer lending portfolio. Read about the results in this interactive article.
Member-first, not bank-lite. How did credit unions perform in the third quarter?

Payment capabilities increasingly shape how business owners evaluate their primary financial institution

Coffee and a smile still matter — they’re just not enough. That’s why credit unions are redefining member experience across digital, data, and the entire organization.

The CXO of OUR Credit Union talks about what’s changed, what’s stayed the same, and what matters most as the industry evolves.

Callahan & Associates provides an early look at quarterly performance results. Sneak a peek at the latest trends here.

The CXO of Amplify Credit Union talks about what’s changed, what’s stayed the same, and what matters most as the industry evolves.

The CXO of Teachers FCU talks about what’s changed, what’s stayed the same, and what matters most as the industry evolves.

Credit unions can’t deepen loyalty with a one-size-fits-all experience. Life-stage segmentation helps institutions build relevance, confidence, and trust.

The CXO of Wright-Patt Credit Union talks about what’s changed, what’s stayed the same, and what matters most as the industry evolves.

Shared ownership can quietly fracture a member journey. FORUM Credit Union leans on clear accountability to keep channels aligned.

Member experience leaders talk about what’s changed, what’s stayed the same, and what matters most as the industry evolves.