Maryland
Better Member Experience? There’s A Class For That.
April 28, 2025
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First Financial of Maryland is cultivating cross-functional leadership and breaking down silos through a hands-on experience designed to spark inspiration and unify culture around the member experience.
Uncertainty Grows For Credit Unions Tied To Government Employees
March 3, 2025
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A substantial portion of the industry is built around serving federal government employees. With federal jobs potentially in jeopardy, credit unions are preparing diverse responses.
Pick Your Provider: Why Bigger Is (Sometimes) Better
December 2, 2024
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Switching to a core provider that serves credit unions and beyond? Two leaders offer the advice they’d have given themselves if they had to do it all over again.
First Financial Of Maryland Doubles Down On AI-Powered Lending
August 4, 2024
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After an AI-driven unsecured short-term loan brought in roughly $10 million in four years, the mid-Atlantic cooperative is branching out into credit cards.
Artificial Intelligence Yields Real Results For This Cooperative’s Short-Term Loan Product
June 24, 2024
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Application abandonment and manual overrides drop at First Financial of Maryland FCU after it introduces machine learning to fine-tune its product suite.
Credit Unions Are Stepping Up Aid Offerings Amid Strikes
October 2, 2023
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Credit unions serving sectors impacted by work stoppages are rolling out offers to assist members facing economic hardship.
How The TowerCares Foundation Maximizes Its Impact
July 25, 2022
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As the philanthropic organization surges past the $1 million mark, its CEO looks back on lessons learned and offers advice for those just getting started.
7 Ways To Help Members Stretch Their Dollars As Prices Surge
May 2, 2022
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Inflation in the United States has reached a 40-year high. Food and gas prices have spiked. But credit unions are stepping in to help members stretch their dollars to the max.
What Can Credit Unions Learn From Regulators? (Part 1)
July 5, 2021
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Former examiners who now serve in the credit union C-suite talk about why they switched careers and what they have to offer the cooperative movement.
Better Member Experience? There’s A Class For That.
First Financial of Maryland is cultivating cross-functional leadership and breaking down silos through a hands-on experience designed to spark inspiration and unify culture around the ...
Uncertainty Grows For Credit Unions Tied To Government Employees
A substantial portion of the industry is built around serving federal government employees. With federal jobs potentially in jeopardy, credit unions are preparing diverse responses.
Pick Your Provider: Why Bigger Is (Sometimes) Better
Switching to a core provider that serves credit unions and beyond? Two leaders offer the advice they'd have given themselves if they had to do ...
First Financial Of Maryland Doubles Down On AI-Powered Lending
After an AI-driven unsecured short-term loan brought in roughly $10 million in four years, the mid-Atlantic cooperative is branching out into credit cards.
Artificial Intelligence Yields Real Results For This Cooperative’s Short-Term Loan Product
Application abandonment and manual overrides drop at First Financial of Maryland FCU after it introduces machine learning to fine-tune its product suite.
Credit Unions Are Stepping Up Aid Offerings Amid Strikes
Credit unions serving sectors impacted by work stoppages are rolling out offers to assist members facing economic hardship.
How The TowerCares Foundation Maximizes Its Impact
As the philanthropic organization surges past the $1 million mark, its CEO looks back on lessons learned and offers advice for those just getting started.
7 Ways To Help Members Stretch Their Dollars As Prices Surge
Inflation in the United States has reached a 40-year high. Food and gas prices have spiked. But credit unions are stepping in to help members ...
What Can Credit Unions Learn From Regulators? (Part 1)
Former examiners who now serve in the credit union C-suite talk about why they switched careers and what they have to offer the cooperative movement. ...
Browse Topics
Interns Inspire Innovation At California Credit Union
Savana Morie
The West Coast cooperative supports local education through a summer internship program, and alumni have left their mark on the credit union’s operations.
It’s Not The Fancy Stuff — It’s Bills Paid On Time
Andrew Lepczyk
Americans increasingly value security over showy when it comes to financial happiness.
What’s In A Name: Chief Delivery Officer
Savana Morie
Need to optimize service delivery and member experience across branches and digital services? Maybe it’s time for a chief delivery officer.
Americans Are Anxious. How Do Credit Unions Respond?
Andrew Lepczyk
Credit unions are leaning into their values and fine-tuning outreach strategies to meet the emotional and financial needs of worried members.
UVA Community Credit Union Tackles Teen Banking
Marc Rapport
The credit union integrates financial education with products tailored to young people to help these members build confidence and independence.
Basic Checking Gets A Competitive Upgrade
Callahan & Associates
Boost loyalty with lifestyle checking accounts that offer perks like telehealth, ID protection, and travel discounts.
¿Habla Finance? At WECU, Employees Are Learning.
Aaron Passman
Language training at the Pacific Northwest credit union is laying the groundwork to better serve Spanish speakers in the region.
Lori Smith On Leadership
Marc Rapport
The seasoned CHRO shares insights about intention, inclusion, and more from State Farm to United Way to Community First Credit Union.
Amid Trade Uncertainty, Fed Remains Noncommittal
Jason Haley
Look beyond the headlines to better understand what is driving current market trends and how they could impact your credit union’s investment portfolio.
5 Takeaways From Trendwatch
Andrew Lepczyk
With economic uncertainty on the horizon, credit union members are moving money into lower-term deposits and paying down debt, helping to boost margins and lower delinquency across the industry.