3 Ways To Foster Local Business And Create Lasting Community Impact
November 9, 2022
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Credit unions are entering the incubator space to tap into the innovative mindset of local entrepreneurs.
Member Experience
Members Demand Choice And Variety
November 2, 2022
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Having the option to choose the product, service, or offering that fits their needs at a particular time makes members feel more in control.
Want A Better Online Experience? Add A Human Touch.
November 1, 2022
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Ent Credit Union has invested in technology and personnel to create a multidisciplinary experience design team that takes a human-centric approach to serving members’ needs.
Are You Providing The Experience Your Members Expect?
November 1, 2022
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Potential is at an all-time high for exceeding member expectations and delivering quality service.
Give The Gift Of Membership This Holiday Season
October 31, 2022
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Tinker FCU’s holiday promotion has become an annual tradition to boost membership growth.
Don’t Let Poor User Journeys Be Your Downfall
October 31, 2022
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Today’s account holders have drawn a line in the sand — you’re either delivering a true omni-channel experience, or you’re falling behind.
It’s Time To Join The Robot Revolution
October 31, 2022
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AI, chat bots, autonomous programs, and more are improving member service and back-office efficiency.
Member Engagement- What to expect and how to prepare for 2023
September 21, 2022
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Watch this webinar as we share results from the annual Engageware and Infosurv survey of credit union leaders and how they plan to prioritize, invest, and allocate resources for member engagement for 2023.
The Financial Impact Of Investing In The Member Experience
May 4, 2022
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What’s the ROI on a Member Experience program? Focusing on the member experience feels like the right thing to do, but executives are always seeking data to quantify the relationship between loyalty and bottom line results.
Member Engagement – What to expect and how to prepare for 2022
September 15, 2021
No Comments
This webinar shares the results of a survey of credit union leaders and where and how they plan to prioritize, invest, and allocate resources for member engagement for 2022.
3 Ways To Foster Local Business And Create Lasting Community Impact
Credit unions are entering the incubator space to tap into the innovative mindset of local entrepreneurs.
Members Demand Choice And Variety
Having the option to choose the product, service, or offering that fits their needs at a particular time makes members feel more in control.
Want A Better Online Experience? Add A Human Touch.
Ent Credit Union has invested in technology and personnel to create a multidisciplinary experience design team that takes a human-centric approach to serving members’ needs.
Are You Providing The Experience Your Members Expect?
Potential is at an all-time high for exceeding member expectations and delivering quality service.
Give The Gift Of Membership This Holiday Season
Tinker FCU's holiday promotion has become an annual tradition to boost membership growth.
Don’t Let Poor User Journeys Be Your Downfall
Today’s account holders have drawn a line in the sand — you’re either delivering a true omni-channel experience, or you’re falling behind.
It’s Time To Join The Robot Revolution
AI, chat bots, autonomous programs, and more are improving member service and back-office efficiency.
Member Engagement- What to expect and how to prepare for 2023
Watch this webinar as we share results from the annual Engageware and Infosurv survey of credit union leaders and how they plan to prioritize, invest, ...
The Financial Impact Of Investing In The Member Experience
What’s the ROI on a Member Experience program? Focusing on the member experience feels like the right thing to do, but executives are always seeking ...
Member Engagement – What to expect and how to prepare for 2022
This webinar shares the results of a survey of credit union leaders and where and how they plan to prioritize, invest, and allocate resources for ...
Browse Topics
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Sherry Virden
With the Fed poised to continue cutting interest rates, the near-term outlook for the credit union earnings model is much more promising.
Balance Sheet Flexibility Is Top Of Mind For Credit Unions
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After adjusting to a new normal following a slew of rate increases, repricing opportunities could be on the horizon.
Quarterly Market Snapshot And Two-Year Financial Statement
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The latest quarterly performance metrics from across the credit union industry, including loan growth, income and expenses, and more.
Asset Quality Is Worsening. Is There Light On The Horizon?
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Higher interest rates have forced members to pick and choose which debts to repay and which to postpone, which doesn’t fare well for revolving products.
Polar Plunge With A Purpose
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Each year, Affinity Plus takes an ice-cold dive to make a big impact in the community.
Uncertainty Remains After An Eventful Month For Financial Markets
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Look beyond the headlines to discover the driving forces behind market trends and consider how they impact a credit union’s investment portfolio.
CDFI Grants Help Members. They Help Credit Unions, Too.
Savana Morie
Leaders share how grant funding has supported members on the fringes of financial ruin while underpinning credit union growth.
How Well Do You Know CDFIs? Test Your Community Impact IQ.
Andrew Lepczyk
CDFIs offer loans, investments, and financial education to individuals and businesses that might not have access to traditional banking services. Learn more about these financial first responders.
CDFI Certification Powers Up Community Impact In Florida And Beyond
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As the nation’s largest community development credit union, Suncoast is a force for development, collaboration, and innovation.
The Benefits Of Advisory Boards Go Beyond Accountability
Savana Morie
From focus groups to influencer marketing, two credit unions share why advisory boards are a valuable tool for any credit union.