Don’t Stereotype Me. Compete For Me.
March 7, 2017
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To serve consumers of alternative financial services, credit unions must first understand who they are and what they want.
Members
How Funding Is The Key To Maintaining Robust Lending Portfolios
March 6, 2017
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Non-member deposits join indirect lending, MBLs, and loan participations as liquidity strategies.
Fourth Quarter Data Uncovers Organic Growth In Montana
February 28, 2017
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After Bitterroot Community FCU in Montana opened a new branch, it posted a 21.2% increase in new members.
3 Takeaways From Trendwatch 4Q 2016
February 22, 2017
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Loans, member relationships, and sources of non-interest income. How did credit unions perform in fourth quarter?
Which Credit Union Can I Join?
February 20, 2017
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If prospective members can’t easily determine whether they are eligible to join a credit union, they’ll lose patience and interest.
A Matrix To Target New SEGs
February 3, 2017
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BCU uses spreadsheet ciphering to identify potential new employee group partners while KCT relies on shoe leather.
The Secret Behind Member Behavior
January 23, 2017
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A new approach to member service helps credit unions better understand the underlying needs of members and serve them more effectively.
Turn Financial Wellness Talk Into Action In 2017
January 23, 2017
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The need for credit unions has perhaps never been greater for the average American household.
The Truth Behind Call Center Metrics
January 18, 2017
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Leading contact center providers offer a few ins and outs of the most popular metrics financial institutions use to measure performance.
Six Reasons to Communicate with Members Through Social Media
January 10, 2017
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52% of credit union members are using social media – why your credit union should have a social media strategy.
Don’t Stereotype Me. Compete For Me.
To serve consumers of alternative financial services, credit unions must first understand who they are and what they want.
How Funding Is The Key To Maintaining Robust Lending Portfolios
Non-member deposits join indirect lending, MBLs, and loan participations as liquidity strategies.
Fourth Quarter Data Uncovers Organic Growth In Montana
After Bitterroot Community FCU in Montana opened a new branch, it posted a 21.2% increase in new members.
3 Takeaways From Trendwatch 4Q 2016
Loans, member relationships, and sources of non-interest income. How did credit unions perform in fourth quarter?
Which Credit Union Can I Join?
If prospective members can’t easily determine whether they are eligible to join a credit union, they’ll lose patience and interest.
A Matrix To Target New SEGs
BCU uses spreadsheet ciphering to identify potential new employee group partners while KCT relies on shoe leather.
Turn Financial Wellness Talk Into Action In 2017
The need for credit unions has perhaps never been greater for the average American household.
The Truth Behind Call Center Metrics
Leading contact center providers offer a few ins and outs of the most popular metrics financial institutions use to measure performance.
Six Reasons to Communicate with Members Through Social Media
52% of credit union members are using social media – why your credit union should have a social media strategy.
Browse Topics
Fintech Grounded In Mission As Much As Market Opportunity
Marc Rapport
Suncoast Credit Union balances near-term needs with longer-term bets, applying discipline to timing, valuation, and fit to decide when to invest and when to walk away.
Industry Intelligence For Credit Union Leaders
Callahan & Associates
Looking for quarterly data coverage, expert analysis, lessons from leading credit unions, and more? Callahan has it covered. Comparing top-level performance and digging into the details has never been easier.
Cost Pressures Are Changing Member Behavior
Savana Morie
First quarter data shows how rising costs are pushing consumers toward flexibility and reshaping borrowing and saving habits.
WSECU Invests In Innovation To Solve Pain Points
Marc Rapport
A dedicated CUSO holding company allows WSECU to move beyond building and back fintech partners it helps shape and scale.
When Employees Own Culture, Service Follows
Savana Morie
Advancial FCU links internal service standards, employee feedback, and peer recognition to create a more consistent experience for both staff and members.
How MSUFCU Builds And Backs Fintech Solutions
Marc Rapport
MSUFCU takes a hands-on approach to fintech, piloting solutions through its in-house lab before scaling and backing them through a wholly owned CUSO.
Members Demand Digital, But They Want Branches, Too
Savana Morie
Affinity Plus FCU has a clear member service mantra: digital for daily, human when it’s hard. Its CEO and CFO share what that looks like in practice.
How A Holding Company Helps Service Credit Union Win At Fintech
Marc Rapport
The New Hampshire cooperative shares how its fintech arm, Service Ventures, evaluates investments, balances risk, and defines success.
Future Bets From Today’s Credit Unions
Marc Rapport
Industry leaders share how they approach fintech investment, balancing immediate needs with longer-term bets while keeping member value and mission at the center.
AI Adoption Is Growing. Are Credit Unions Keeping Pace?
Andrew Lepczyk
New data from Gallup shows half of all employees who work for companies that pay for AI tools use them. Credit unions are building their own momentum.
The Secret Behind Member Behavior