Operating Expense

Retail Delivery Grew In 2019 And Must Adapt In 2020

Through 2019, traditional retail delivery continued to develop as credit unions increased branch and employee counts. In 2020, as the novel coronavirus begins to impact operational strategies, credit unions may shift focus to remote support networks in an effort to offer sustained member value.

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Industry Insights

3 Takeaways From The First Quarter Of 2021

The lasting effects of the COVID-19 pandemic — and the national economic response to it — linger on credit union financial statements.
Industry Insights

Industry Trends: Earnings (4Q20)

Credit union earnings rebounded toward the end of the year as industry players find a way to adapt their business models to a changing economic ...
Industry Insights

How Are Credit Unions Using Excess Liquidity?

Many Americans have been beefing up their savings during the COVID-19 lockdowns. Credit unions are putting those additional funds toward less fortunate members.
Industry Insights

Retail Delivery Grew In 2019 And Must Adapt In 2020

Through 2019, traditional retail delivery continued to develop as credit unions increased branch and employee counts. In 2020, as the novel coronavirus begins to impact ...
Industry Insights

3 Takeaways from Trendwatch 3Q 2019

The loan-to-share ratio falls, and other can’t-miss insights from Callahan’s quarterly webinar.
Features

California Coast And The Living Wage

How the San Diego credit union is implementing a new compensation system and considering the living wage measure.
Industry Insights

Branching Evolves As Membership Grows

New takes on service delivery at U.S. credit unions increase operational efficiencies and attract new members.
Industry Insights

3 Takeaways From Trendwatch 2Q 2019

Both sides of the balance sheet and the income statement see significant changes in the second quarter.
Features

4 Ratios Every HR Professional Should Know

Staffing costs are a typical credit union’s largest operating expense; therefore, tracking the performance of the workforce is crucial.
Features

12 Ratios Every Marketing Manager Should Know

Metrics to evaluate credit union marketing spend and bridge the gap between macro trends and micro performance.

Is Revenge Savings A Fad? Or A Financial Shift?

After years of post-pandemic splurges for the well-to-do and inflationary pain for the less well off, more Americans are shifting to a discipline of saving. Here’s what that means for members and how credit unions can turn the trend into opportunity.

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